Need a new program

Lauren Mancino's Avatar

Lauren Mancino

26 Jun, 2018 08:18 PM

every time I try to update the software i get an error message and it says the original is corrupt and we need a new program.

any help would be wonderful.

thank you,

  1. Support Staff 1 Posted by John Wu on 26 Jun, 2018 08:25 PM

    John Wu's Avatar

    What version do you have installed? Go to Settings > About and the version
    number is shown there.

  2. Support Staff 2 Posted by John Wu on 26 Jun, 2018 08:50 PM

    John Wu's Avatar

    Or you send your install information by holding down shift-ctrl-9 from
    Sparkbooth's main screen?

  3. 3 Posted by Lauren Mancino on 29 Jun, 2018 02:05 PM

    Lauren Mancino's Avatar

    Hey John,

    Sorry I was out of the office the last two days I will send you this info in a few!

    Thank you,

  4. 4 Posted by Lauren Mancino on 29 Jun, 2018 07:02 PM

    Lauren Mancino's Avatar

    Hey John,

    We are having a password issue all of a sudden the computer is locked… as soon as I figure this out I will get back to you.



  5. 5 Posted by Lauren Mancino on 30 Jun, 2018 06:18 PM

    Lauren Mancino's Avatar

    Hey John,

    Now that I have fixed the password and internet issues I was able to update to the current version.

    Thank you,

    Lauren Mancino | Assistant General Manager

    Hollywood Wax Museum Entertainment Center Myrtle Beach

    [email blocked]<mailto:[email blocked]><>

    P (843) 444-0091 | C (860) 490-7867 | F (843) 444-0374


    The information contained in this e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may be privileged and confidential. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please notify the sender by reply e-mail and delete the original message and all copies from your computer and email system

  6. Support Staff 6 Posted by John Wu on 30 Jun, 2018 06:34 PM

    John Wu's Avatar

    Thanks for letting us know

  7. John Wu closed this discussion on 25 Sep, 2018 02:24 PM.

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