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veryevents4you's Avatar

veryevents4you

26 Jun, 2018 09:10 AM

¿How can I remove my serial key from an computer and use it in another one?

Example: I use the 3 serial keys but one of my pc is not working correctly. I decided to remove the serial key of it and use this one on another computer. ¿how can i do it? ¿If I remove the program from the computer it recognices that this serial is free again? ¿I have to contact you to change it?

It could be a serious problem in this case.

Thanks and congratulations for the program, I love it!

  1. Support Staff 1 Posted by Rob (ZCZ) on 26 Jun, 2018 11:25 AM

    Rob (ZCZ)'s Avatar

    Hi Pablo,

    Not a problem. See this article here:

    http://help.sparkbooth.com/kb/activating-and-licensing/deactivate-i...
    and this general set of articles
    http://help.sparkbooth.com/kb/activating-and-licensing

    If you have any questions, reply here and we'll assist you.

  2. John Wu closed this discussion on 03 Jul, 2018 03:10 PM.

  3. veryevents4you re-opened this discussion on 27 Sep, 2019 12:10 PM

  4. 2 Posted by veryevents4you on 27 Sep, 2019 12:10 PM

    veryevents4you's Avatar

    Hello Rob! I have a little problem,

    A few weeks ago my laptop fell down and now it's completely broken. In the
    technicall service tried to recover everything but they couldn't access to
    the program to desactivate it. We've tried everything but was imposible so,
    this license key continues activated in this laptop.

    Now, how can I desactivate it and use this license key again? I don't want
    to lose it.

    Is there any posibility when you desactivate that license key to have 3
    keys remaining again?

    I would like to solve it as soon as possible.

    Thanks a lot.

    El mar., 26 jun. 2018 a las 13:25, Rob (ZCZ) (<
    [email blocked]>) escribió:

  5. Support Staff 3 Posted by Rob (ZCZ) on 27 Sep, 2019 01:54 PM

    Rob (ZCZ)'s Avatar

    Still not a problem, you will need to reset all your licenses to recover one that is "locked-in" to a dead system.

    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...

  6. 4 Posted by veryevents4you on 27 Sep, 2019 02:16 PM

    veryevents4you's Avatar

    So... I need to use the other 2 license keys and after reset all keys? Is
    not posible to reset all now?

    Thanks!

    El vie., 27 sept. 2019 a las 15:54, Rob (ZCZ) (<
    [email blocked]>) escribió:

  7. Support Staff 5 Posted by John Wu on 27 Sep, 2019 02:21 PM

    John Wu's Avatar

    I can set the remaining activations to 0, so next time you activate an
    install it will prompt you to reset. Let me know if you want to do that

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