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Joe McGowan's Avatar

Joe McGowan

14 Jun, 2018 08:22 PM

Hello,
I have an older version of Sparkbooth (2.6) I've never upgraded. It's been years since I bought the program and cannot find the licence info
Is there another way to upgrade to version 5?

Thank you
Joe

P.S. the old email address would have been [email blocked] (I think)

  1. Support Staff 1 Posted by John Wu on 14 Jun, 2018 08:28 PM

    John Wu's Avatar

    Just sent your license information to the registered email address.
    You can upgrade at http://sparkbooth.com/upgrade

  2. 2 Posted by Joe McGowan on 14 Jun, 2018 08:31 PM

    Joe McGowan's Avatar

    Thank you. Got it.

    Joe McGowan
    AccuSearch
    Groove Factory Entertainment
    Freeze Frame Entertainment
    www.groovefactoryentertainment.com
    (619) 846-9777 cell
    (760) 732-3428 home office

  3. 3 Posted by Joe McGowan on 14 Jun, 2018 08:37 PM

    Joe McGowan's Avatar

    Maybe you can answer this for me.
    Ver 2.6 does not appear to allow me to send photos to email via an SMTP
    only through a server.
    Does ver 5 allow that?

    \What other advantages would I get?

    Joe McGowan
    AccuSearch
    Groove Factory Entertainment
    Freeze Frame Entertainment
    www.groovefactoryentertainment.com
    (619) 846-9777 cell
    (760) 732-3428 home office

  4. Support Staff 4 Posted by John Wu on 14 Jun, 2018 08:49 PM

    John Wu's Avatar
  5. 5 Posted by Joe McGowan on 14 Jun, 2018 09:18 PM

    Joe McGowan's Avatar

    Just upgraded. I'd like the email address changed from [email blocked] to
    [email blocked]
    Can this be done?

  6. 6 Posted by Joe McGowan on 14 Jun, 2018 09:23 PM

    Joe McGowan's Avatar

    Not sure if I was clear, I'd like my purchase/account email changed. I do
    not use the [email blocked] address any longer

  7. Support Staff 7 Posted by John Wu on 14 Jun, 2018 09:27 PM

    John Wu's Avatar

    I was just looking at the license key, and it is registered under someone
    else's name. What is your relationship with that person?

  8. 8 Posted by Joe McGowan on 14 Jun, 2018 09:29 PM

    Joe McGowan's Avatar

    We co own the same business. I took over managing from Paul

  9. Support Staff 9 Posted by John Wu on 14 Jun, 2018 09:32 PM

    John Wu's Avatar

    Changing the license key email address will deactivate any installs you
    have, and you will need to reactivate those installs using the new email
    address. Should I make the change now?

  10. 10 Posted by Joe McGowan on 14 Jun, 2018 09:35 PM

    Joe McGowan's Avatar

    How will that affect the upgrade?
    Should I just upgrade under the older email?
    I just would like any future offers /updates to come to my mailbox

  11. Support Staff 11 Posted by John Wu on 14 Jun, 2018 09:37 PM

    John Wu's Avatar

    If you used the upgraded license key, same issue. You will need to
    reactivate any installs using the upgraded license key once the email
    address has been changed.

    Sorry, we do not sent out marketing emails.

  12. 12 Posted by Joe McGowan on 14 Jun, 2018 09:43 PM

    Joe McGowan's Avatar

    Sorry John, if I'm being thick, I have not yet installed the upgrade. If
    you change the email, do I need to reinstall the older version and then the
    upgrade?
    Or just the upgrade under the new email?

  13. Support Staff 13 Posted by John Wu on 14 Jun, 2018 09:47 PM

    John Wu's Avatar

    When you upgraded, you traded in your old license for a new license. All
    the installs on the old license were already deactivated.

  14. 14 Posted by Joe McGowan on 14 Jun, 2018 09:52 PM

    Joe McGowan's Avatar

    Understood. I have not upgraded yet though

  15. Support Staff 15 Posted by John Wu on 14 Jun, 2018 09:54 PM

    John Wu's Avatar

    So change the email address of the license?

  16. 16 Posted by Joe McGowan on 14 Jun, 2018 10:59 PM

    Joe McGowan's Avatar

    Same lic#?

  17. Support Staff 17 Posted by John Wu on 14 Jun, 2018 11:00 PM

    John Wu's Avatar

    yes

  18. John Wu closed this discussion on 03 Jul, 2018 03:09 PM.

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