Enter email or phone twice :(

Michael Dickson's Avatar

Michael Dickson

09 Jun, 2018 11:37 PM

I noticed that Sparkbooth has strange behaviour in kiosk or gallery mode when prompts are on. For example, if I have chosen to collect only name data for my client, and the guest chooses to share by email, the prompt screen will show TWO fields: Name and Email. What is worse, is that after filling out the prompt screen, the guest will get the email sharing screen, and have to enter his email AGAIN! Not good at all. This same problem happens for SMS, except the phone number field appears.

The process is ok if I share right after the picture is taken. In that case, the prompt screen only requests the Name field, and the sharing screen captures the email or phone number. Unfortunately, my client needs a kiosk, and this bug means that Sparkbooth will not be acceptable for them. Gallery and kiosk mode needs to be fixed so that the email or sms field doesn't show up on the prompt screen unless I have chosen for it to appear.

Thanks!
Michael

  1. Support Staff 1 Posted by John Wu on 09 Jun, 2018 11:41 PM

    John Wu's Avatar

    Did you enable the mailing list setting for MailChimp? Go to Settings >
    Premium > MailChimp.

  2. 2 Posted by Michael Dickson on 10 Jun, 2018 12:12 AM

    Michael Dickson's Avatar

    Hi John,

    Yes, I have MailChimp submission turned on. If I turn it off, it makes no
    difference.

  3. Support Staff 3 Posted by John Wu on 10 Jun, 2018 01:00 AM

    John Wu's Avatar

    Can you hold down shift-ctrl-9 to send your log?

  4. 4 Posted by Michael Dickson on 10 Jun, 2018 05:35 AM

    Michael Dickson's Avatar

    Log sent. Thank you for looking into it.

  5. Support Staff 5 Posted by John Wu on 11 Jun, 2018 03:54 PM

    John Wu's Avatar

    Can you try this new build and let me know if it fixes the issue?
    https://www.dropbox.com/s/46huuc9n8su0i5m/sparkboothdslr-5.0.155.exe?dl=0

  6. 6 Posted by Michael Dickson on 12 Jun, 2018 06:43 AM

    Michael Dickson's Avatar

    I will try it on Thursday after my next event and report back. Thanks John!

  7. 7 Posted by Michael Dickson on 23 Jun, 2018 11:30 PM

    Michael Dickson's Avatar

    Appears to be working well John. Thanks for the update. I assume based on
    the version (5.0.155) and general release that this is now ready for
    production?

    Best,
    Michael

  8. Support Staff 8 Posted by John Wu on 23 Jun, 2018 11:49 PM

    John Wu's Avatar

    Yes

  9. John Wu closed this discussion on 03 Jul, 2018 03:10 PM.

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