Re-validating application offline on another computer.

michelehiggins's Avatar

michelehiggins

04 Jun, 2018 05:09 PM

How do I validate my license on another computer. I don't use online for my sparkbooth application, and it's counting down from 10 I only have that many times to use it, I am now down to 7 more times to use my sparkbooth.
Thanks

  1. Support Staff 1 Posted by John Wu on 04 Jun, 2018 05:13 PM

    John Wu's Avatar

    Sorry, you cannot validate offline. Anytime you update the software, it
    will require online validation of the license,

  2. Support Staff 2 Posted by Joe Connell on 04 Jun, 2018 06:35 PM

    Joe Connell's Avatar

    The count down you are seeing is due to the software will
    periodically check license validations and if the computer
    was only on line for the initial validation the software is set to
    start this countdown after many uses - when this happens
    you need to just connect to the internet and be on line
    for the software to validate your license.
    Completely automatic done in the background.

    This is a security procedure to help prevent other people
    from using your license without authorization.

  3. 3 Posted by michelehiggins on 04 Jun, 2018 06:43 PM

    michelehiggins's Avatar

    Ok, thank you, Joe. I appreciate your quick response,
    Michele

    Sent via the Samsung Galaxy S® 6, an AT&T 4G LTE smartphone

  4. John Wu closed this discussion on 03 Jul, 2018 03:08 PM.

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