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Mike cooper's Avatar

Mike cooper

21 May, 2018 02:50 PM

Hello,
I have had sparkbooth for many years the older version. I've only had one problem with that version I believe it's because of my computer. When I adjust the camera to wider the video gets choppy. I would like to upgrade to the new version. I was wondering what computer specs I would need to run the video and it would not be choppy. I used Logitech 920 webcam. I'm looking at buying a new computer and this would be very helpful so that I can get the right one to run my video well. Can you call email to [email blocked] also thanks.

Thank you,
Mike

  1. Support Staff 1 Posted by Jorge Oliva on 21 May, 2018 02:55 PM

    Jorge Oliva's Avatar

    Open spark booth press Ctrl shift 9 keys at the same time and send us a support request.

  2. Support Staff 2 Posted by Rob (ZCZ) on 21 May, 2018 03:44 PM

    Rob (ZCZ)'s Avatar

    Does your computer meet the minimum specs?
    System Requirements: Windows (XP or later) or Mac OS 10.7 or later, Webcam, 4GB or more RAM, and i3 processor or better (2.0 Ghz or faster) recommended.

    If not, upgrading will not solve your issue.

  3. 3 Posted by Mike Cooper on 23 May, 2018 07:03 PM

    Mike Cooper's Avatar

    Hello,

    I did get a new computer well new used I7 8gb ram sold my problems .

    Could you answer one question for me. On the pad margins is there a page that explains those? Its very hard to adjust the photos to make the edges exactly the same.

    Thank you,

    Mike

    ________________________________

  4. Support Staff 4 Posted by Joe Connell on 23 May, 2018 07:07 PM

    Joe Connell's Avatar

    Read here...
    http://help.sparkbooth.com/kb/printing/adjusting-print-margins

    Best way and easiest is to set all margins to 0 and
    do a TEST print in Printing Settings
    and scan/cell photo the print out and attach it here
    and John can give you margin settings to do another TEST
    you may need to do this a few times but John can
    get it done in less prints than anyone else.

  5. John Wu closed this discussion on 31 May, 2018 08:32 PM.

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