DNP Printer problem

wisam's Avatar

wisam

30 Apr, 2018 07:00 PM

Hi
I have DNP printer DS-RX1
It print in an excellent way
But ....suddenly
It can't read from my computer
I have laptop win 10 and Computer win 7
The two can't read printer ... this same ... printer switch off
I try changing the cable but not work
also change USB port ... also same ... note : im never change USB port before
I hope have some solutions
Thank you
wisam

  1. Support Staff 1 Posted by Jorge Oliva on 30 Apr, 2018 08:01 PM

    Jorge Oliva's Avatar

    Open the computer control panel under devices and printers check to see if your printer is there you should see Rx1

  2. 2 Posted by wisam on 30 Apr, 2018 08:26 PM

    wisam's Avatar

    yes it there ... I tried to install printer again .. but this method didn't work .. becouse printer is like switch off
    thank you

  3. Support Staff 3 Posted by Jorge Oliva on 30 Apr, 2018 09:19 PM

    Jorge Oliva's Avatar

    You said the printer is completely with no power I use a rx1 if you can't turn the printer on try changing the power cord if that don't work you will need to send the printer out to repair.

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