DNP Printer problem

wisam's Avatar


30 Apr, 2018 07:00 PM

I have DNP printer DS-RX1
It print in an excellent way
But ....suddenly
It can't read from my computer
I have laptop win 10 and Computer win 7
The two can't read printer ... this same ... printer switch off
I try changing the cable but not work
also change USB port ... also same ... note : im never change USB port before
I hope have some solutions
Thank you

  1. Support Staff 1 Posted by Jorge Oliva on 30 Apr, 2018 08:01 PM

    Jorge Oliva's Avatar

    Open the computer control panel under devices and printers check to see if your printer is there you should see Rx1

  2. 2 Posted by wisam on 30 Apr, 2018 08:26 PM

    wisam's Avatar

    yes it there ... I tried to install printer again .. but this method didn't work .. becouse printer is like switch off
    thank you

  3. Support Staff 3 Posted by Jorge Oliva on 30 Apr, 2018 09:19 PM

    Jorge Oliva's Avatar

    You said the printer is completely with no power I use a rx1 if you can't turn the printer on try changing the power cord if that don't work you will need to send the printer out to repair.

  4. John Wu closed this discussion on 31 May, 2018 08:27 PM.

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