access code

Jared's Avatar


23 Apr, 2018 05:09 PM

Hi we used sparkbooth and bought your program though when downloading it, it read the trial as if we had already used one of the access -keys once and were looking to regain that. If you could contact me either by email or phone number 615-681-1561 I would greatly
 appreciate it.

  1. Support Staff 1 Posted by John Wu on 23 Apr, 2018 05:20 PM

    John Wu's Avatar

    You can just reused your license key to activate the install.

    If you are concerned about losing an activation, you do not lose
    activations since you can reset them when you use them up. See

  2. 2 Posted by Jared Riley on 23 Apr, 2018 07:47 PM

    Jared Riley's Avatar

    Thank you for the reply! Also how do I download my own template for the boardering of the pictures and edit the wording if I have space below the pictures?

    Sent from my iPhone

  3. Support Staff 3 Posted by Joe Connell on 23 Apr, 2018 07:49 PM

    Joe Connell's Avatar
  4. 4 Posted by Jared Riley on 26 Apr, 2018 07:23 PM

    Jared Riley's Avatar

    Hi the program isn’t working with my DSLR, my computer recognizes it but the program is only displaying webcam as an option

    Sent from my iPhone

  5. Support Staff 5 Posted by John Wu on 26 Apr, 2018 07:26 PM

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    What DSLR camera are you using?

  6. 6 Posted by Jared Riley on 26 Apr, 2018 07:27 PM

    Jared Riley's Avatar

    Cannon rebel t5i

    Sent from my iPhone

  7. Support Staff 7 Posted by John Wu on 26 Apr, 2018 07:32 PM

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    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main

  8. 8 Posted by Jared Riley on 26 Apr, 2018 07:43 PM

    Jared Riley's Avatar

    I’m holding it down but nothing is happening. If it is easier to call my number is 6156811561. If not I can do email

    Sent from my iPhone

  9. 9 Posted by Jared Riley on 26 Apr, 2018 07:45 PM

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    Just sent off request. Sorry for the mix up
    Sent from my iPhone

  10. 10 Posted by Jared Riley on 27 Apr, 2018 06:21 PM

    Jared Riley's Avatar

    > How do I get the program to print without needing a prompting from me? As in it takes the pictures and then auto prints

  11. Support Staff 11 Posted by John Wu on 27 Apr, 2018 06:33 PM

    John Wu's Avatar

    Disable the print prompt setting. See attached.

  12. 12 Posted by Jared Riley on 28 Apr, 2018 06:19 PM

    Jared Riley's Avatar

    Sorry for all of the questions though I do have another. I just finished an
    event last night and I was looking through the album but the number of
    pictures on there could not represent the amount that were taken. Is there
    another location they would push that I could pull up?

  13. Support Staff 13 Posted by John Wu on 28 Apr, 2018 06:52 PM

    John Wu's Avatar

    You can just open the folder with the Windows File Explorer where they are
    saved and it will show you how many files are in the folder.

  14. John Wu closed this discussion on 21 May, 2018 06:33 PM.

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