Not sending e-mails; error

Amy's Avatar

Amy

13 Mar, 2018 09:11 PM

Hi,

I just sent a support request from the software. Apparently photos have not always been sent for a couple weeks. I tried sending from the saved queue but got the same error: "Can't send mail-all recipients were rejected: 550 5.7.1 Unable to relay"

  1. Support Staff 1 Posted by John Wu on 13 Mar, 2018 11:52 PM

    John Wu's Avatar

    That error message is coming from your SMTP server. Could be an issue with
    your SMTP configuration, see
    https://blogs.technet.microsoft.com/jhoward/2005/10/11/resolving-smtp-error-550-5-7-1-unable-to-relay-for-userdomain-com-error-0x800ccc79/

  2. John Wu closed this discussion on 16 Apr, 2018 04:33 PM.

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