Camera is really slow in software.

stephen's Avatar


20 Feb, 2018 11:18 PM

I am having issues with the current software on my PC, I tried the upgrade but it doesn't seem to work well. The camera is really slow when the software is open. I took it to best buy and the web cam functions just fine, fast and clear outside of the software.

  1. Support Staff 1 Posted by John Wu on 20 Feb, 2018 11:27 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main

  2. Support Staff 2 Posted by Jorge Oliva on 20 Feb, 2018 11:34 PM

    Jorge Oliva's Avatar

    And what webcam are you using

  3. 3 Posted by stephen thomas ... on 20 Feb, 2018 11:55 PM

    stephen thomas blatz's Avatar

    How can I send you video and photos of what’s happening and computer specs

    Stephen t Blatz I phone

  4. Support Staff 4 Posted by John Wu on 20 Feb, 2018 11:57 PM

    John Wu's Avatar

    Let's start by sending the log. Hold down shift-ctrl-9 from Sparkbooth's
    main screen

  5. Support Staff 5 Posted by Joe Connell on 20 Feb, 2018 11:59 PM

    Joe Connell's Avatar

    by holding down the keys shift + ctrl + 9 from Sparkbooth's main
    screen all at the same time and it will open a Request Support window ...

  6. John Wu closed this discussion on 07 Mar, 2018 04:54 PM.

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