Hi

Mazen Dahham's Avatar

Mazen Dahham

14 Feb, 2018 07:41 PM

Hi am using sparkbooth about 4 years ago, I installed it on a new machine (Quad core, 2GB RAM, SSD HDD) and it is not running at all.
after loading it directly close automatically.
advise please.

  1. 1 Posted by Mazen Dahham on 14 Feb, 2018 07:46 PM

    Mazen Dahham's Avatar

    Screenshot attached.

  2. Support Staff 2 Posted by John Wu on 14 Feb, 2018 07:50 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?

  3. Support Staff 3 Posted by Joe Connell on 14 Feb, 2018 07:57 PM

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    The problem is your computer is not up to
    the Required System specs 2GB RAM

    Premium System Requirements: Windows (XP or later)
    or Mac OS 10.7 or later, Webcam, 4GB or more RAM,
    and i3 processor or better (2.0 Ghz or faster) recommended

    DSLR System Requirements: Windows (7 or later),
    compatible Canon or Nikon DSLR camera, 4GB or more RAM,
    and Intel i5 processor or better (2.5Ghz or faster) recommended

  4. 4 Posted by Mazen Dahham on 14 Feb, 2018 07:59 PM

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    Faulting application name: Sparkbooth 4.exe, version: 0.0.0.0, time stamp: 0x52900bbb
    Faulting module name: IntelSocYuvCopy.dll, version: 1.0.0.1, time stamp: 0x5599fad0
    Exception code: 0xc0000005
    Fault offset: 0x00006198
    Faulting process id: 0x1680
    Faulting application start time: 0x01d3a5cd6421f871
    Faulting application path: C:\Program Files\Sparkbooth 4\Sparkbooth 4.exe
    Faulting module path: C:\WINDOWS\system32\IntelSocYuvCopy.dll
    Report Id: d07144e0-70f5-4168-a6bd-31c2d4deac35
    Faulting package full name:
    Faulting package-relative application ID:

  5. 5 Posted by Mazen Dahham on 14 Feb, 2018 07:59 PM

    Mazen Dahham's Avatar

    so it will not run on 2GB RAM t all?

  6. Support Staff 6 Posted by Joe Connell on 14 Feb, 2018 08:02 PM

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    correct...

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