Software is not working

yaniv's Avatar

yaniv

14 Feb, 2018 07:28 PM

Hi,
We have license version 3.8 . the software can't recognize the printer, though when we send a photo to print from the computer view image not from the software it works but when we try to send to the software it doesn't.
This printer worked up to know, we have tried to reinstall and it didn't help .
Please advice

  1. Support Staff 1 Posted by Rob (ZCZ) on 14 Feb, 2018 07:47 PM

    Rob (ZCZ)'s Avatar

    Is the printer shown as selected in Sparkbooth? Can you post a picture of your printer settings?

  2. Support Staff 2 Posted by Jorge Oliva on 14 Feb, 2018 08:00 PM

    Jorge Oliva's Avatar

    did you download the printers driver directly from the manufacture website.

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