Sending pictures through Facebook

Ron Decker 's Avatar

Ron Decker

11 Feb, 2018 01:18 AM

We are having issues with people sending their pictures to their Facebook account. It requires them to jump through hoops to confirm they are who they are. It takes too much time and we have a back up of people. It did not do this when we first used this account. Why is it doing it now?

  1. Support Staff 1 Posted by Joe Connell on 11 Feb, 2018 01:25 AM

    Joe Connell's Avatar

    Facebook issue... seems Facebook changes their security requirements every other day and it is not the software that is causing you this trouble.

    You can help us by sending a Request Support from the main screen (where you do sessions) hold down the Ctrl + Shift + 9 keys all at the same time a window will open ... sent this form it may provide us with additional information when this issue happened during sessions.

  2. Support Staff 2 Posted by John Wu on 11 Feb, 2018 01:41 AM

    John Wu's Avatar

    Can you record a video showing what is happening?

  3. John Wu closed this discussion on 07 Mar, 2018 04:53 PM.

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