How many computers are covered in license?

Buck's Avatar

Buck

10 Feb, 2018 07:55 PM

We are using Sparkbooth and were thinking about getting a back-up laptop in case we have an issue with the one we have now. How many computers can the program be downloaded to and activated on per download/license?

  1. Support Staff 1 Posted by John Wu on 10 Feb, 2018 08:00 PM

    John Wu's Avatar

    Personal license allows up to 1 activated install. Premium and DSLR allow
    up to 3 activated installs. You do not lose activations since you can reset
    them when you use them up. See
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-activations

  2. 2 Posted by Buck on 10 Feb, 2018 08:04 PM

    Buck's Avatar

    So booth installs cannot be active simultaneously?

  3. 3 Posted by Buck on 10 Feb, 2018 08:08 PM

    Buck's Avatar

    I meant both not booth

  4. Support Staff 4 Posted by Joe Connell on 10 Feb, 2018 08:11 PM

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    If you have a Premium or DSLR version
    you get (3) Activations that can be installed in
    up to 3 different computers and used at different locations
    for different events all at the same time.

  5. 5 Posted by Buck on 10 Feb, 2018 08:13 PM

    Buck's Avatar

    Got it! That is what I was trying to understand correctly. Do I use the same license key on both computers?

  6. Support Staff 6 Posted by Joe Connell on 10 Feb, 2018 08:16 PM

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    Each license is connected to the 3 activations
    and registered to the email associated with the purchase of the license.

  7. 7 Posted by Buck on 10 Feb, 2018 08:20 PM

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    A couple of last questions. I just download the program (Premium) again from the website and then use the email address that is connected to the original purchase during set-up on the second computer?

  8. Support Staff 8 Posted by Joe Connell on 10 Feb, 2018 08:30 PM

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    Step by step...

    1) Download the version you have from the web site
    download page (older versions are below)
    2) Unlock the software using the license key and email
    listed in your license information that was sent to you
    at time of purchase (if you do not have that email/can't find it,
    you can have your license information sent to you any time
    you need it in the Help tab on the web site Recover license)

  9. 9 Posted by Buck on 10 Feb, 2018 08:32 PM

    Buck's Avatar

    Perfect! Thank you, you have been very helpful Joe!

  10. John Wu closed this discussion on 07 Mar, 2018 04:53 PM.

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