I lost my account key but i found it again

Michel Frenken's Avatar

Michel Frenken

02 Jan, 2018 11:33 AM

hello i just send an email that i lost my account key

but now i found it again

can you change the email adres for me

it was [email blocked] it must be [email blocked]

thank you

  1. Support Staff 1 Posted by John Wu on 02 Jan, 2018 07:51 PM

    John Wu's Avatar

    I sent a confirmation email to [email blocked]. Can you please
    reply to that email?

  2. 2 Posted by Michel Frenken on 02 Jan, 2018 07:53 PM

    Michel Frenken's Avatar

    Hello John

     

    This is my Reply

     

    I allready found the key but the old email adres [email blocked] <mailto:[email blocked]> doesn’t exist anymore.

     

    Than you for updating my email adres

     

    Michel Frenken

     

    Van: John Wu [mailto:[email blocked]]
    Verzonden: dinsdag 2 januari 2018 20:51
    Aan: [email blocked]
    Onderwerp: Re: I lost my account key but i found it again [Sparkbooth Questions #67071]

  3. Support Staff 3 Posted by John Wu on 02 Jan, 2018 07:58 PM

    John Wu's Avatar

    Sorry, but you did not reply to the confirmation email that I sent to
    [email blocked]. You need to reply to that specific email.

  4. Support Staff 4 Posted by John Wu on 02 Jan, 2018 07:58 PM

    John Wu's Avatar

    If that email address does not exist anymore, we will need to wait until
    the email that I sent to bounce.

  5. 5 Posted by Michel Frenken on 02 Jan, 2018 07:59 PM

    Michel Frenken's Avatar

    Cannot do that the email is not in use anymore

     

    I told you that

     

    Michel Frenken

     

     

     

    Van: John Wu [mailto:[email blocked]]
    Verzonden: dinsdag 2 januari 2018 20:58
    Aan: [email blocked]
    Onderwerp: Re: I lost my account key but i found it again [Sparkbooth Questions #67071]

  6. 6 Posted by Michel Frenken on 02 Jan, 2018 08:01 PM

    Michel Frenken's Avatar

    Its still exist its gmail.

     

     

    But not in use anymore.

     

    If you can’t do it no problem then i use the key with the old email adres.

     

    Michel Frenken

     

     

     

    Van: John Wu [mailto:[email blocked]]
    Verzonden: dinsdag 2 januari 2018 20:59
    Aan: [email blocked]
    Onderwerp: Re: I lost my account key but i found it again [Sparkbooth Questions #67071]

  7. Support Staff 7 Posted by John Wu on 02 Jan, 2018 08:06 PM

    John Wu's Avatar

    The license key is not registered under your name. The PayPal transaction
    also shows a different name. So I have no way to verify that the license
    key belongs to you unless you reply to the email.

    Did you purchase the software or booth from [email blocked]?

  8. 8 Posted by Michel Frenken on 02 Jan, 2018 08:14 PM

    Michel Frenken's Avatar

    Hello John

     

    I bought it from your site for our geocaching club back in 2016

     

    I also used the paypal account from de zaansecachers.

     

    Here is the textfile with the key:

     

     

    Thursday, June 2 2016

     

    Thank you for your purchase. Your license key is below. If you already have the software installed, you can activate by clicking the "Buy" button to enter your license.

     

    We recommend that you save this email in case you need to activate again in the future.

     

    =====================================================================

    Your Order

    =====================================================================

     

    Item: Sparkbooth 4 Personal

    Item Price: $60

     

    =====================================================================

    Transaction Details

    =====================================================================

     

    Account Name: [email blocked]

    License Key: pe4-0c824329-3c17-48a5-8811-6ad7d599992a

    Transaction Total: $60 via paypal

    Currency: USD

    Activations: 1

     

    This charge will appear as PAYPAL * SPARKBOOTH on your statement.

     

     

    So i hope you can now see that i bought the sparkbooth software myself on your site.

     

    I hope you can change the email adres for me right now.

     

    Thanx

     

    Michel Frenken

    Van: John Wu [mailto:[email blocked]]
    Verzonden: dinsdag 2 januari 2018 21:07
    Aan: [email blocked]
    Onderwerp: Re: I lost my account key but i found it again [Sparkbooth Questions #67071]

  9. John Wu closed this discussion on 05 Feb, 2018 06:15 PM.

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