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Kayla Cary's Avatar

Kayla Cary

20 Dec, 2017 04:32 PM

Hi! This is Kayla from All World Entertainment.

The photos from a holiday party were never sent to guests via text when we got it set up in wifi. I have already removed the photos and put into a folder. Is there anyway to retrieve those photos in spark booth and get them sent to their guests?

Thank you.

  1. Support Staff 1 Posted by John Wu on 20 Dec, 2017 04:57 PM

    John Wu's Avatar

    Do you mean resending from the Send Photo Later queue? You can just copy
    the photos back to where they were originally saved, and then send from the
    Send Photo Later settings.

  2. Support Staff 2 Posted by Joe Connell on 20 Dec, 2017 05:04 PM

    Joe Connell's Avatar

    Possibly...

    Lets start with (READ ALL FIRST)

    1) Start by checking the Save settings to see where
    the photos were set up originally to be saved
    2) Next go to that folder/directory on your computer to verify
    that the photos are still there
    (NOTE: you stated I have already removed the photos and put into a folder.
    Hopefully you can MOVE them all back...
    3) Once they are all in the place originally saved, you can then
    find the Text file for Uploading.txt that will list all the Emails and photos
    associated to be sent and you can Manually send each one...

    THIS IS THE MOST IMPORTANT PART
    ...it might be possible that the Send Later feature kicked in
    and all the photos and emails are waiting for you to send them...
    Check the
    Send Photo Later in Settings...
    they should be all there waiting to be sent...

    [see attached]

  3. 3 Posted by Kayla Cary on 20 Dec, 2017 07:09 PM

    Kayla Cary's Avatar

    I put all the photos back in their original saved settings and seem them
    there when I click, but in the gray boxes above the "queued photos" it says
    they dont exist. When I hit send photos it says none were sense. So how do
    manually send each one. I have the text file.

  4. Support Staff 4 Posted by John Wu on 20 Dec, 2017 07:12 PM

    John Wu's Avatar

    Which text file? Can you send it to us?

  5. 5 Posted by Kayla Cary on 20 Dec, 2017 07:17 PM

    Kayla Cary's Avatar


    On Wed, Dec 20, 2017 at 1:12 PM, John Wu <[email blocked]> wrote:

    // Please reply above this line
    ==================================================

    From: John Wu (Support staff)

    Which text file? Can you send it to us?

    On Wed, Dec 20 at 11:09 AM PST, Kayla Cary wrote:

    I put all the photos back in their original saved settings and seem them
    there when I click, but in the gray boxes above the "queued photos" it says
    they dont exist. When I hit send photos it says none were sense. So how do
    manually send each one. I have the text file.

    Having trouble reading this? View this discussion online: Guests Text.

    Reply with #ignore to stop receiving notifications for this discussion.




    --

    Kayla Cary I Office Assistant I All World Entertainment

    O 316.202.2015 I E [email blocked] I allworldentertainment.net

  6. Support Staff 6 Posted by John Wu on 20 Dec, 2017 08:22 PM

    John Wu's Avatar

    Thanks. Did you...

    1. Copy all the image files into
    C:\Users\danie\OneDrive\Documents\sparkbooth
    2. Go to Setting > Send Photo Later
    3. Press the Import button and select the data-export.txt file?

  7. 7 Posted by Kayla Cary on 20 Dec, 2017 09:02 PM

    Kayla Cary's Avatar

    I did steps one and two. Saw all the photos. Clicked on Import and selected
    file. Hit open and it said imported 0 items.

  8. 8 Posted by Kayla Cary on 20 Dec, 2017 09:14 PM

    Kayla Cary's Avatar

    On Wed, Dec 20, 2017 at 3:02 PM Kayla Cary <[email blocked]> wrote:

    > I did steps one and two. Saw all the photos. Clicked on Import and
    > selected file. Hit open and it said imported 0 items.
    >
    > On Wed, Dec 20, 2017 at 2:22 PM, John Wu <[email blocked]>
    > wrote:
    >
    >> // Please reply above this line
    >> ==================================================
    >>
    >> *From*: John Wu (Support staff)
    >>
    >> Thanks. Did you...
    >>
    >> 1. Copy all the image files into
    >> C:\Users\danie\OneDrive\Documents\sparkbooth
    >> 2. Go to Setting > Send Photo Later
    >> 3. Press the Import button and select the data-export.txt file?
    >>
    >> On Wed, Dec 20 at 11:17 AM PST, Kayla Cary wrote:
    >>
    >>
    >>
    >> On Wed, Dec 20, 2017 at 1:12 PM, John Wu <[email blocked]
    >> <http://***@***>> wrote:
    >>

  9. Support Staff 9 Posted by John Wu on 20 Dec, 2017 09:17 PM

    John Wu's Avatar

    Can I remote into your computer to take a look? Here are the instructions
    on how to setup the remote session http://sparkbooth.com/remotesupport

    Let me know when you are available for this.

  10. 10 Posted by Kayla Cary on 20 Dec, 2017 09:23 PM

    Kayla Cary's Avatar

    id is 404 924 072. password 9498

  11. Support Staff 11 Posted by John Wu on 20 Dec, 2017 09:26 PM

    John Wu's Avatar

    Thanks. I will remote in shortly.

  12. John Wu closed this discussion on 03 Jan, 2018 11:38 PM.

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