Next Favourite Layout always back to default Layout

Mochammad Effendi's Avatar

Mochammad Effendi

14 Nov, 2017 05:51 AM

Dear Support,

Why Next Favourite Layout always back to default layout.
May there is bug ?

back to default is but not certain time.

Thanks
Warm Regards

Mochamamd Effendi

  1. Support Staff 1 Posted by Joe Connell on 14 Nov, 2017 06:03 AM

    Joe Connell's Avatar

    You can change it in the Photo Layouts CIRCLE ARROW icon
    see attached - use caution when changing this feature
    MANY users FORGET they changed it and have the same problem
    wondering why it is NOT going back to Default layout.

  2. 2 Posted by Mochammad Effen... on 14 Nov, 2017 06:30 AM

    Mochammad Effendi's Avatar

    Use caution : what caution ?

    I already change it to Next Favourite Layout,
    but always back to Default.

    wondering why it is NOT going back to Default layout ?
    I need to permanent setting Next Favourite Layout.

  3. Support Staff 3 Posted by Joe Connell on 14 Nov, 2017 06:40 AM

    Joe Connell's Avatar

    Capture a screen shot of this setting
    so we can see you have it set to Next Favorite

    If you set it to Next Favorite, it should select
    the Next Favorite layout for each session

    Also send a Request Support from the main screen
    (where you do sessions) Hold down the Ctrl + Shift +9 keys
    all at the same time to open the Request Support window
    and send it... it will show more information about your system

  4. Support Staff 4 Posted by John Wu on 14 Nov, 2017 05:25 PM

    John Wu's Avatar

    I think I found the issue. I will let you know when I have a fix for you to
    try. But please send the log as Joe suggested.

  5. Support Staff 5 Posted by John Wu on 15 Nov, 2017 12:45 AM

    John Wu's Avatar

    Can you try this new build and let me know if it fixes the issue for you?
    https://www.dropbox.com/s/145b4wlmuv7njhg/sparkbooth-setup.exe?dl=0

  6. 6 Posted by Mochammad Effen... on 15 Nov, 2017 01:26 AM

    Mochammad Effendi's Avatar

    Dear John Wu,

    Thank for the update I will try this afternoon.

    Pada tanggal 15 Nov 2017 07.45, "John Wu" <[email blocked]>
    menulis:

  7. Support Staff 7 Posted by John Wu on 15 Nov, 2017 01:39 AM

    John Wu's Avatar

    I was not sure if you have Premium or DSLR which is why I was waiting for
    you log. That link is for Premium.

  8. 8 Posted by Mochammad Effen... on 15 Nov, 2017 01:46 AM

    Mochammad Effendi's Avatar

    I have premium licence.
    How to install the new one.
    Uninstall than install new
    Or I need to unregister licence first ?

    Pada tanggal 15 Nov 2017 08.39, "John Wu" <[email blocked]>
    menulis:

  9. Support Staff 9 Posted by John Wu on 15 Nov, 2017 03:06 AM

    John Wu's Avatar

    It will install over what your already have

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