Brian's Avatar


09 Oct, 2017 06:54 PM

I no longer use an email that is associated with my account. [email blocked] has been changed to [email blocked]. I need a license recovery message sent to my current email.

  1. Support Staff 1 Posted by Joe Connell on 09 Oct, 2017 07:00 PM

    Joe Connell's Avatar

    Changing the email will deactivate all your installs

    John is the only one who can make the change and
    he is currently out of the office...
    he can/will do when he returns

  2. Support Staff 2 Posted by John Wu on 09 Oct, 2017 08:12 PM

    John Wu's Avatar

    I changed the email address of your license keys, and sent a recover
    license email to the new address. You will need to reactivate any installs
    you had using the new email address.

  3. 3 Posted by brian stolzman on 09 Oct, 2017 08:24 PM

    brian stolzman's Avatar

    OK. Quick question. It shows that I have three activations. Is there way I can deactivate all my existing account and start over with my new computer.

    Sent from my iPhone

  4. Support Staff 4 Posted by Joe Connell on 09 Oct, 2017 08:59 PM

    Joe Connell's Avatar

    On each computer do this...

    Then all (3) Activations will be released to Activate
    any (3) computers with the Sparkbooth software.

  5. 5 Posted by brian stolzman on 11 Oct, 2017 05:34 PM

    brian stolzman's Avatar

    OK that should be my last email. :-). Just got day 9 22 logitech and it’s awesome. I have a commercial license. Can I upgrade that to a premium. If so how and how much. Or is it a completely separate product I have to buy separately. Thank you

    Sent from my iPhone

  6. Support Staff 6 Posted by Joe Connell on 11 Oct, 2017 05:39 PM

    Joe Connell's Avatar

    Yes you can Upgrade to the Premium here
    you will need your email and license key to enter
    and it will show the options you have for Upgrade with price.

    When you Upgrade, you will receive a new license key and
    you can download the newest version (5.0) and use with the new license.

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