Joe Connell on 16 Jul, 2017 04:55 AM
Send a Support Request - from the main Sparkbooth screen where you do sessions, Hold down the Ctrl+Shift+9 keys all at the same time to open a Request Support window... it will provide us with a lot of info about your issue.
I have been using the new version 5.0 for over 6 months in my (2) booths and have never had an issue with the countdown taking longer than the time I set...
Joe Connell on 17 Jul, 2017 12:58 PM
IMO it is due to you are using the Animated Word Text for your countdown that is a bit longer for each word than 1 second... the Animation of the words causes the time to run longer. I suggest IF you plan to use the Word Text count down, turn off the Animation feature...
John Wu on 17 Jul, 2017 02:25 PM
Thanks for that. Joe is correct - the text animations take a longer since
there is animation time to display and hide the text. You can disable all
the text animations by go to Settings > Countdown > select a non-animated
text countdown, and under Settings > Messages > disable Animate Text Prompts