Unlock/activation problem

Corey's Avatar


20 May, 2017 03:34 AM

I have multiple activations of spark booth. On one of my specific photo booths that was used yesterday and today with no problems, When I turned it back on tonight to get ready for tomorrow it says that it is locked and that I need to activate it?
What can be done about this? It was working perfectly 2 hours earlier.

Thank you in advance for your help

  1. Support Staff 1 Posted by Joe Connell on 20 May, 2017 03:43 AM

    Joe Connell's Avatar

    Can you capture a screen shot of the Message that you are getting?

    There are a couple ways that it could be locked...
    we need to see what it is showing on your screen.

    Could be Locked with a simple Ctrl+0 (zero key) to unlock
    Or you may have a Password lock that you set up http://help.sparkbooth.com/kb/how-to/touch-and-hold-to-lock

  2. 2 Posted by Corey on 23 May, 2017 12:08 AM

    Corey's Avatar

    Hi Joe
    Thank you in advance for your help. Here is the screen I am getting.
    I ended up having to use a different photo booth for the event this past weekend. I went to try this computer again today and this is still what I am getting.

  3. Support Staff 3 Posted by John Wu on 23 May, 2017 12:16 AM

    John Wu's Avatar

    You can just reused your license key to unlock it. You do not lose
    activations since you can reset them when they are used up. See

    Here are some reasons an install can be deactivated,

  4. 4 Posted by Corey on 23 May, 2017 12:48 AM

    Corey's Avatar

    I have a lot of activation's. So if I reuse this one that I already used on this computer, will it deactivate the other computers also using this license key?

  5. Support Staff 5 Posted by John Wu on 23 May, 2017 01:20 AM

    John Wu's Avatar

    Only if you reset the activations.

  6. John Wu closed this discussion on 03 Jun, 2017 03:52 PM.

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