Unlock/activation problem

Corey's Avatar

Corey

20 May, 2017 03:34 AM

I have multiple activations of spark booth. On one of my specific photo booths that was used yesterday and today with no problems, When I turned it back on tonight to get ready for tomorrow it says that it is locked and that I need to activate it?
What can be done about this? It was working perfectly 2 hours earlier.

Thank you in advance for your help

  1. Support Staff 1 Posted by Joe Connell on 20 May, 2017 03:43 AM

    Joe Connell's Avatar

    Can you capture a screen shot of the Message that you are getting?

    There are a couple ways that it could be locked...
    we need to see what it is showing on your screen.

    Could be Locked with a simple Ctrl+0 (zero key) to unlock
    Or you may have a Password lock that you set up http://help.sparkbooth.com/kb/how-to/touch-and-hold-to-lock

  2. 2 Posted by Corey on 23 May, 2017 12:08 AM

    Corey's Avatar

    Hi Joe
    Thank you in advance for your help. Here is the screen I am getting.
    I ended up having to use a different photo booth for the event this past weekend. I went to try this computer again today and this is still what I am getting.

  3. Support Staff 3 Posted by John Wu on 23 May, 2017 12:16 AM

    John Wu's Avatar

    You can just reused your license key to unlock it. You do not lose
    activations since you can reset them when they are used up. See
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-activations

    Here are some reasons an install can be deactivated,
    http://help.sparkbooth.com/kb/activating-and-licensing/install-deactivated

  4. 4 Posted by Corey on 23 May, 2017 12:48 AM

    Corey's Avatar

    I have a lot of activation's. So if I reuse this one that I already used on this computer, will it deactivate the other computers also using this license key?

  5. Support Staff 5 Posted by John Wu on 23 May, 2017 01:20 AM

    John Wu's Avatar

    Only if you reset the activations.

  6. John Wu closed this discussion on 03 Jun, 2017 03:52 PM.

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