tag:help.sparkbooth.com,2010-04-06:/discussions/questions/55332-old-photo-layoutsSparkbooth: Discussion 2019-12-02T05:37:05Ztag:help.sparkbooth.com,2010-04-06:Comment/425514412017-05-13T03:27:49Z2017-05-13T03:28:04ZOld Photo Layouts <div><p>Just updated our software and WOW! Lost the old photo layouts that we use all the time.<br>
The old 1x3 Top, 4x6, Landscape now has much smaller photos and larger space for artwork.<br>
Is there any way to get some of the old photo layouts prior to the lastest update?</p>
<p>Help!</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412017-05-13T03:29:17Z2017-05-13T03:29:17ZOld Photo Layouts <div><p>The above photo is the OLD layout. Seems the new layout is half the size of photos</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412017-05-13T03:42:03Z2017-05-13T03:42:03ZOld Photo Layouts <div><p>Not sure what you are trying to tell us...?<br>
The layouts have always been 1800px Wide X 1200px High<br>
for the landscape layout you are using and the Photo boxes<br>
that you used are SQUARE and there is no more room to make them any larger.</p>
<p>Are you saying that before your photo boxes were wider?<br>
If so, I suspect you created a layout using the WIDE photo boxes...</p>
<p>PLEASE explain what you are saying</p>
<hr>
<p>Joe Connell - SB Support</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/425514412017-05-13T03:48:46Z2017-05-13T03:48:46ZOld Photo Layouts <div><p>Can you send us a Support Request<br>
from the main Sparkbooth screen where you do sessions<br>
hold down the <strong>Ctrl+Shift+9 keys</strong> all at the same time<br>
to open the Support Ticket that you need to send us and<br>
it will show us more information so we can help you.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/425514412017-05-13T03:50:56Z2017-05-13T03:50:56ZOld Photo Layouts <div><p>Hey Joe. The photos are much smaller in the update on that particular layout.attached is the new, same dimensions, and the old.<br>
Kurt WallaceOwner | Kurt Wallace Creativewww.kurtwallacecreative.com(317)250-4100</p>
<pre>
<code> From: Joe Connell <tender+d7d41d4700@tenderapp.com></code>
</pre>
<p>To: <a href="mailto:thesongdj@yahoo.com">thesongdj@yahoo.com</a> Sent: Friday, May 12, 2017 11:42 PM Subject: Re: Old Photo Layouts [Sparkbooth Questions #55332]</p>
<p>#yiv9491283679 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv9491283679 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412017-05-13T03:52:40Z2017-05-13T03:52:40ZOld Photo Layouts <div><p>the photo space was 2x2, 2x2, 2x2.bottom for artwork was 6x2. Kurt WallaceOwner | Kurt Wallace Creativewww.kurtwallacecreative.com(317)250-4100</p>
<pre>
<code> From: Joe Connell <tender+d7d41d4700@tenderapp.com></code>
</pre>
<p>To: <a href="mailto:thesongdj@yahoo.com">thesongdj@yahoo.com</a> Sent: Friday, May 12, 2017 11:42 PM Subject: Re: Old Photo Layouts [Sparkbooth Questions #55332]</p>
<p>#yiv9491283679 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv9491283679 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412017-05-13T04:00:39Z2017-05-13T04:00:39ZOld Photo Layouts <div><p>You have wide screen photo size selected. Your old layout is a square<br>
photo. Go to Settings > Premium > General > Photo Size and select Square</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/425514412017-05-13T04:00:54Z2017-05-13T04:00:54ZOld Photo Layouts <div><p>Sorry Joe, that command isn't working for me.another way to open a ticket? <br>
Kurt WallaceOwner | Kurt Wallace Creativewww.kurtwallacecreative.com(317)250-4100</p>
<pre>
<code> From: Joe Connell <tender+d7d41d4700@tenderapp.com></code>
</pre>
<p>To: <a href="mailto:thesongdj@yahoo.com">thesongdj@yahoo.com</a> Sent: Friday, May 12, 2017 11:48 PM Subject: Re: Old Photo Layouts [Sparkbooth Questions #55332]</p>
<p>#yiv9063705261 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv9063705261 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412017-05-13T04:05:03Z2017-05-13T04:05:03ZOld Photo Layouts <div><p>Just as I suspected...<br>
you created a layout using the WIDE photo boxes<br>
one the you attached (without any graphics is using<br>
Square photo boxes and the one with the graphic has Wide photo boxes</p>
<p>If you want the photo space 2x2, 2x2, 2x2.bottom for artwork was 6x2<br>
then you need to Use the Square photo box layouts.<br>
see attached</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/425514412017-05-13T04:07:11Z2017-05-13T04:07:11ZOld Photo Layouts <div><p>Forget the Support Request... just do what we (John and I)<br>
just replied with what you need to do...<br>
Use the correct Photo Box Layouts for Square photos.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/425514412017-05-13T12:21:03Z2017-05-13T12:21:03ZOld Photo Layouts <div><p>You guys are great! Thank you very much</p>
<p>Kurt Wallace<br>
The Family Friendly DJ<br>
PhotoTeePee.com<br>
HooiserSloMo.com<br>
InTheCrowdMarketing.com<br>
317.250.4100</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412018-09-12T18:58:16Z2018-09-12T18:58:16ZOld Photo Layouts <div><p>Joe, <br>
Had one of our PC's crash and die.Is the Sparkbooth registration transferrable?<br>
Thank you!</p>
<p>Kurt Wallace</p>
<p>Owner | Kurt Wallace Creative</p>
<p><a href="http://www.kurtwallacecreative.com">www.kurtwallacecreative.com</a></p>
<p>(317)250-4100</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412018-09-12T19:01:09Z2018-09-12T19:01:09ZOld Photo Layouts <div><p>Yes, see<br>
<a href="http://help.sparkbooth.com/kb/activating-and-licensing/re-installing-and-activating-sparkbooth">http://help.sparkbooth.com/kb/activating-and-licensing/re-installin...</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/425514412018-12-07T03:24:32Z2018-12-07T03:24:32ZOld Photo Layouts <div><p>is there a blank 6x4 portrait template?can you add logo?</p>
<p>Kurt Wallace</p>
<p>Owner | Kurt Wallace Creative</p>
<p><a href="http://www.kurtwallacecreative.com">www.kurtwallacecreative.com</a></p>
<p>(317)250-4100</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412018-12-07T04:02:51Z2018-12-07T04:02:51ZOld Photo Layouts <div><p>Just use the layout editor and create it. See attached</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/425514412019-02-19T01:08:55Z2019-02-19T01:08:55ZOld Photo Layouts <div><p>trying to reinstall sparkbooth 4 after pc issue.know why it wont reinstall? getting this message.see attached</p>
<p>Kurt Wallace</p>
<p>Owner | Kurt Wallace Creative</p>
<p><a href="http://www.kurtwallacecreative.com">www.kurtwallacecreative.com</a></p>
<p>(317)250-4100</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412019-02-19T01:33:51Z2019-02-19T01:33:51ZOld Photo Layouts <div><p>When does that happen?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/425514412019-02-19T01:44:37Z2019-02-19T01:44:37ZOld Photo Layouts <div><p>During loading of program</p>
<p>Sent from my iPhone</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412019-02-19T01:45:59Z2019-02-19T01:45:59ZOld Photo Layouts <div><p>I’ve uninstalled and installed again. It worked once but after I closed it and tried to open again it displayed message again</p>
<p>Sent from my iPhone</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412019-02-19T01:54:29Z2019-02-19T01:54:29ZOld Photo Layouts <div><p>John, seems to be when I try to change camera settings</p>
<p>Sent from my iPhone</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412019-02-19T02:03:06Z2019-02-19T02:03:06ZOld Photo Layouts <div><p>Did you install the Logitech Capture software? That software is not<br>
compatible with Sparkbooth</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/425514412019-02-19T02:06:40Z2019-02-19T02:06:40ZOld Photo Layouts <div><p>Also see<br>
<a href="http://help.sparkbooth.com/kb/troubleshooting/resolving-sparkboothexe-has-encountered-a-problem?full_site=1">http://help.sparkbooth.com/kb/troubleshooting/resolving-sparkboothe...</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/425514412019-02-19T02:27:39Z2019-02-19T02:27:39ZOld Photo Layouts <div><p>Figured it out John</p>
<p>Sent from my iPhone</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412019-02-19T02:31:10Z2019-02-19T02:31:10ZOld Photo Layouts <div><p>Exactly what the issue was</p>
<p>Sent from my iPhone</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-10T14:17:32Z2019-10-10T14:17:32ZOld Photo Layouts <div><p>John, I just purchased the DSLR software. Client for event wants a 5x7 landscape photo. Looking for a template. I’ve tried creating one but when adjusted, does not fill entire box. Can you advise?</p>
<p>Sent from my iPhone</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-10T14:22:18Z2019-10-10T14:22:18ZOld Photo Layouts <div><p>Attach the Save/Export layout (sbl file) that you created<br>
and I will check it and advise what needs to be done.</p>
<p>I suspect your background image is not the correct size<br>
for the 5X7 layout.</p>
<p>To save the layout, in the layout editor hold down<br>
the Ctrl key and click the Export icon top center.</p>
<p>Then ZIP the folder it saves and attach the zip file here.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-10T14:42:51Z2019-10-10T14:42:51ZOld Photo Layouts <div><p>Hi Joe. Thank you for your prompt response. The issue is the initial template in creator. When I add a box to create it, it won’t expand through entire 5x7 area. I’m probably doing something wrong. I apologize</p>
<p>Sent from my iPhone</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-10T14:46:27Z2019-10-10T14:46:27ZOld Photo Layouts <div><p>Yes, that is why I want you to Export that layout and attache it here and I can review it and see what you are doing wrong and tell you how to correct it.</p>
<p>To save the layout, in the layout editor <strong>hold down<br>
the Ctrl key and click the Export icon top center.</strong></p>
<p>Then <strong>ZIP the folder it saves and attach the zip file here.</strong></p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-10T15:30:27Z2019-10-10T15:30:27ZOld Photo Layouts <div><p>Sorry Joe. Don't see an attachment</p>
<p>Kurt Wallace</p>
<p>Owner | Kurt Wallace Creative</p>
<p><a href="http://www.kurtwallacecreative.com">www.kurtwallacecreative.com</a></p>
<p>(317)250-4100</p>
<pre>
<code>On Thursday, October 10, 2019, 10:22:25 AM EDT, Joe Connell <tender+d7d41d4700@tenderapp.com> wrote:</code>
</pre>
<table>
<tr>
<td></td>
</tr>
</table></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-10T15:33:52Z2019-10-10T15:33:52ZOld Photo Layouts <div><p><strong>YOU</strong> are the one who has to send the attachment</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-10T15:34:06Z2019-10-10T15:34:06ZOld Photo Layouts <div><p>Attach the Save/Export layout (sbl file) that you created<br>
and I will check it and advise what needs to be done.</p>
<p>I suspect your background image is not the correct size<br>
for the 5X7 layout.</p>
<p>To save the layout, in the layout editor hold down<br>
the Ctrl key and click the Export icon top center.</p>
<p>Then ZIP the folder it saves and attach the zip file here.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-10T15:39:41Z2019-10-10T15:39:41ZOld Photo Layouts <div><p>This is what you do...<br>
see attached</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-17T16:50:47Z2019-10-17T16:50:47ZOld Photo Layouts <div><p>Joe, I recently purchased the DSLR software.The first of 3 downloads was the 5.0 version,the second computer was the 6.0. Thought that was odd? Can I upgrade the first to 6.0?</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-17T17:03:25Z2019-10-17T17:03:25ZOld Photo Layouts <div><p>By "downloads", do you mean you used your DSLR license to "activate" an<br>
install?<br>
Installing version 6 does not overwrite your version 5 install. They are<br>
separate installs. You can export your version 5 settings and then import<br>
them into your version 6 install by going to Settings > Premium ><br>
Import/Export<br>
If you want to deactivate your version 5 to recover an activation, see<br>
<a href="http://help.sparkbooth.com/kb/activating-and-licensing/deactivate-install">http://help.sparkbooth.com/kb/activating-and-licensing/deactivate-i...</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-17T17:42:41Z2019-10-17T17:42:41ZOld Photo Layouts <div><p>Hi John. It was a new activation. I did not have a previous version</p>
<p>Sent from my iPhone</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-17T17:54:05Z2019-10-17T17:54:05ZOld Photo Layouts <div><p>Maybe I am not understanding your question. Can you clarify?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-17T18:34:30Z2019-10-17T18:34:30ZOld Photo Layouts <div><p>I purchased the Sparkbooth DSLR. It comes with 3 activations. I have 3 PC’s. The first PC I loaded the software to...5.0 version. PC #2...6.0. My question is, why?</p>
<p>Sent from my iPhone</p></div>thesongdjtag:help.sparkbooth.com,2010-04-06:Comment/425514412019-10-17T18:36:07Z2019-10-17T18:36:07ZOld Photo Layouts <div><p>Your Sparbooth DSLR 6 license will unlock older versions of Sparkbooth. You<br>
used that license on a version 5 install. That is why.</p></div>John