Old Photo Layouts

thesongdj's Avatar

thesongdj

13 May, 2017 03:27 AM

Just updated our software and WOW! Lost the old photo layouts that we use all the time.
The old 1x3 Top, 4x6, Landscape now has much smaller photos and larger space for artwork.
Is there any way to get some of the old photo layouts prior to the lastest update?

Help!

  1. 1 Posted by thesongdj on 13 May, 2017 03:29 AM

    thesongdj's Avatar

    The above photo is the OLD layout. Seems the new layout is half the size of photos

  2. Support Staff 2 Posted by Joe Connell on 13 May, 2017 03:42 AM

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    Not sure what you are trying to tell us...?
    The layouts have always been 1800px Wide X 1200px High
    for the landscape layout you are using and the Photo boxes
    that you used are SQUARE and there is no more room to make them any larger.

    Are you saying that before your photo boxes were wider?
    If so, I suspect you created a layout using the WIDE photo boxes...

    PLEASE explain what you are saying


    Joe Connell - SB Support

  3. Support Staff 3 Posted by Joe Connell on 13 May, 2017 03:48 AM

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    Can you send us a Support Request
    from the main Sparkbooth screen where you do sessions
    hold down the Ctrl+Shift+9 keys all at the same time
    to open the Support Ticket that you need to send us and
    it will show us more information so we can help you.

  4. 4 Posted by thesongdj on 13 May, 2017 03:50 AM

    thesongdj's Avatar

    Hey Joe.  The photos are much smaller in the update on that particular layout.attached is the new, same dimensions, and the old.
    Kurt WallaceOwner | Kurt Wallace Creativewww.kurtwallacecreative.com(317)250-4100

          From: Joe Connell <[email blocked]>
     To: [email blocked]
     Sent: Friday, May 12, 2017 11:42 PM
     Subject: Re: Old Photo Layouts [Sparkbooth Questions #55332]
       
     #yiv9491283679 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv9491283679 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  5. 5 Posted by thesongdj on 13 May, 2017 03:52 AM

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    the photo space was 2x2, 2x2, 2x2.bottom for artwork was 6x2. Kurt WallaceOwner | Kurt Wallace Creativewww.kurtwallacecreative.com(317)250-4100

          From: Joe Connell <[email blocked]>
     To: [email blocked]
     Sent: Friday, May 12, 2017 11:42 PM
     Subject: Re: Old Photo Layouts [Sparkbooth Questions #55332]
       
     #yiv9491283679 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv9491283679 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  6. Support Staff 6 Posted by John Wu on 13 May, 2017 04:00 AM

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    You have wide screen photo size selected. Your old layout is a square
    photo. Go to Settings > Premium > General > Photo Size and select Square

  7. 7 Posted by thesongdj on 13 May, 2017 04:00 AM

    thesongdj's Avatar

    Sorry Joe, that command isn't working for me.another way to open a ticket? 
     Kurt WallaceOwner | Kurt Wallace Creativewww.kurtwallacecreative.com(317)250-4100

          From: Joe Connell <[email blocked]>
     To: [email blocked]
     Sent: Friday, May 12, 2017 11:48 PM
     Subject: Re: Old Photo Layouts [Sparkbooth Questions #55332]
       
     #yiv9063705261 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv9063705261 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  8. Support Staff 8 Posted by Joe Connell on 13 May, 2017 04:05 AM

    Joe Connell's Avatar

    Just as I suspected...
    you created a layout using the WIDE photo boxes
    one the you attached (without any graphics is using
    Square photo boxes and the one with the graphic has Wide photo boxes

    If you want the photo space 2x2, 2x2, 2x2.bottom for artwork was 6x2
    then you need to Use the Square photo box layouts.
    see attached

  9. Support Staff 9 Posted by Joe Connell on 13 May, 2017 04:07 AM

    Joe Connell's Avatar

    Forget the Support Request... just do what we (John and I)
    just replied with what you need to do...
    Use the correct Photo Box Layouts for Square photos.

  10. 10 Posted by thesongdj on 13 May, 2017 12:21 PM

    thesongdj's Avatar

    You guys are great! Thank you very much

    Kurt Wallace
    The Family Friendly DJ
    PhotoTeePee.com
    HooiserSloMo.com
    InTheCrowdMarketing.com
    317.250.4100

  11. John Wu closed this discussion on 03 Jun, 2017 03:51 PM.

  12. thesongdj re-opened this discussion on 12 Sep, 2018 06:58 PM

  13. 11 Posted by thesongdj on 12 Sep, 2018 06:58 PM

    thesongdj's Avatar

    Joe, 
    Had one of our PC's crash and die.Is the Sparkbooth registration transferrable?
    Thank you!

    Kurt Wallace

    Owner | Kurt Wallace Creative

    www.kurtwallacecreative.com

    (317)250-4100

  14. Support Staff 12 Posted by John Wu on 12 Sep, 2018 07:01 PM

    John Wu's Avatar
  15. John Wu closed this discussion on 15 Oct, 2018 09:32 PM.

  16. thesongdj re-opened this discussion on 07 Dec, 2018 03:24 AM

  17. 13 Posted by thesongdj on 07 Dec, 2018 03:24 AM

    thesongdj's Avatar

    is there a blank 6x4 portrait template?can you add logo?

    Kurt Wallace

    Owner | Kurt Wallace Creative

    www.kurtwallacecreative.com

    (317)250-4100

  18. Support Staff 14 Posted by John Wu on 07 Dec, 2018 04:02 AM

    John Wu's Avatar

    Just use the layout editor and create it. See attached

  19. John Wu closed this discussion on 16 Jan, 2019 03:03 AM.

  20. thesongdj re-opened this discussion on 19 Feb, 2019 01:08 AM

  21. 15 Posted by thesongdj on 19 Feb, 2019 01:08 AM

    thesongdj's Avatar

    trying to reinstall sparkbooth 4 after pc issue.know why it wont reinstall?  getting this message.see attached

    Kurt Wallace

    Owner | Kurt Wallace Creative

    www.kurtwallacecreative.com

    (317)250-4100

  22. Support Staff 16 Posted by John Wu on 19 Feb, 2019 01:33 AM

    John Wu's Avatar

    When does that happen?

  23. 17 Posted by thesongdj on 19 Feb, 2019 01:44 AM

    thesongdj's Avatar

    During loading of program

    Sent from my iPhone

  24. 18 Posted by thesongdj on 19 Feb, 2019 01:45 AM

    thesongdj's Avatar

    I’ve uninstalled and installed again. It worked once but after I closed it and tried to open again it displayed message again

    Sent from my iPhone

  25. 19 Posted by thesongdj on 19 Feb, 2019 01:54 AM

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    John, seems to be when I try to change camera settings

    Sent from my iPhone

  26. Support Staff 20 Posted by John Wu on 19 Feb, 2019 02:03 AM

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    Did you install the Logitech Capture software? That software is not
    compatible with Sparkbooth

  27. Support Staff 21 Posted by John Wu on 19 Feb, 2019 02:06 AM

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  28. 22 Posted by thesongdj on 19 Feb, 2019 02:27 AM

    thesongdj's Avatar

    Figured it out John

    Sent from my iPhone

  29. 23 Posted by thesongdj on 19 Feb, 2019 02:31 AM

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    Exactly what the issue was

    Sent from my iPhone

  30. John Wu closed this discussion on 04 Mar, 2019 09:43 PM.

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