Sent (Photo) To Guest with e-mail

Stefan's Avatar


20 Apr, 2017 09:34 PM

My Photobooth is connected to the Internet. After that I start the sparkbooth software. The guest can enter their e-mail address and the photo will be sent immediately.

Now the Internet is temporarily interrupted. The guest can still enter their e-mail address and the photo will be saved under "Send Photo Later" and I can send it to the guest later (if there is Internet again). See attachfile right image. So far everything is perfect :-)

Is there no internet at the Photobooth, when I start the sparkbooth software, then does not work. The e-mail address is not queried and the picture is stored under "Send Photo Later" without address. See attach file left image.

Is there any at the Photobooth again Internet, then I must restart the software. Then the e-mail addresses are queried again.

It is probably because the software at every start to check the e-mail settings. Even if these settings have not been changed.

  1. Support Staff 1 Posted by John Wu on 20 Apr, 2017 10:28 PM

    John Wu's Avatar

    If I am understanding you correctly, it is not letting you prompt for email
    the email address if there it detects there is no internet?

  2. 2 Posted by Stefan on 21 Apr, 2017 07:03 AM

    Stefan's Avatar

    That is correct. If there is no internet at the start of the software, there is no query of the guest e-mail address.

    The time of the software start is crucial here. Before or after the Internet.

  3. Support Staff 3 Posted by John Wu on 21 Apr, 2017 02:33 PM

    John Wu's Avatar

    I will need to think about this. There is a check to make sure that the
    internet is available right before it tries to upload. I don't think it
    should be disabled.

  4. Support Staff 4 Posted by John Wu on 22 Apr, 2017 12:38 AM

    John Wu's Avatar

    After some investigation, I see the issue - if the uploader is not
    initialized the first time it is used, it won't try to initialize again. I
    made a change so it will still prompt for the email and mobile number if
    the emailers or texting is uninitialized. It will also try to reinitialize
    all uploaders if the internet becomes available.

    This was kind of a larger change, can you try this new build and let me
    know if it works for you?

  5. 5 Posted by Stefan on 22 Apr, 2017 12:56 PM

    Stefan's Avatar

    Many Thanks! - Now it works with e-mail very well :-)

  6. Support Staff 6 Posted by John Wu on 22 Apr, 2017 02:52 PM

    John Wu's Avatar

    Thanks for testing it.

  7. John Wu closed this discussion on 03 Jun, 2017 03:50 PM.

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