activations

steve richardson's Avatar

steve richardson

11 Jan, 2017 03:52 PM

hi could you please tell me how I can de activate a activation on a computer that has died and cant use any more.

Thanks
Steve

  1. Support Staff 1 Posted by Jorge Oliva on 11 Jan, 2017 03:58 PM

    Jorge Oliva's Avatar

    you can activate a new computer just check out this link http://help.sparkbooth.com/kb/activating-and-licensing/re-installin...

  2. 2 Posted by sillystevebooki... on 11 Jan, 2017 05:43 PM

    sillystevebookings's Avatar

    Thanks that's great can you tell me how many activations I have left and where will I find the activation key.

    thanks
    Steve

    Steve Richardson
    Silly Steve The Partyman
    Tel: 07933526891
    www.sillysteve.co.uk

  3. Support Staff 3 Posted by Joe Connell on 11 Jan, 2017 05:49 PM

    Joe Connell's Avatar

    I just sent you your license information.
    You can always find out this information
    in the Help tab on the web site and select
    Recover license
    Insert the email registered to your license
    and an email is automatically sent to you.


    Joe Connell - SB Support

  4. 4 Posted by sillystevebooki... on 11 Jan, 2017 05:54 PM

    sillystevebookings's Avatar

    Thanks Joe can I cancel a activation there as well as the computer it was on is beyond repair ?

    Steve Richardson
    Silly Steve The Partyman
    Tel: 07933526891
    www.sillysteve.co.uk

  5. Support Staff 5 Posted by Joe Connell on 11 Jan, 2017 06:02 PM

    Joe Connell's Avatar

    The only way to cancel an Activation on a computer
    is in the Sparkbooth Settings on that computer and
    in the About screen, select Deactivate this install
    that will release this computers Activation to be used
    on a different computer.

    But if you can not do that (due to the computer no longer works)
    you can RESET your Activations (all 3 of them) and re-install
    on the computer(s) you want to use the software.
    Information on this is here...
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...


    Joe Connell - SB Support

  6. 6 Posted by sillystevebooki... on 11 Jan, 2017 06:05 PM

    sillystevebookings's Avatar

    Thanks so much for your help have a great day.

    Steve

    Steve Richardson
    Silly Steve The Partyman
    Tel: 07933526891
    www.sillysteve.co.uk

  7. John Wu closed this discussion on 28 Jan, 2017 12:50 AM.

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