About send by email by smtp

Chris's Avatar

Chris

11 Jan, 2017 03:37 PM

Hello and sorry for my bad english.
I like to buy sparkbooth and try it.
But I have a problem when I want to send photos by email via smtp.
My smtp server is OK it's smtp.free.fr like my mail [email blocked]
Then when I am on a wifi network, whatever the provider it's OK my photos are send and receive instantly
But I like to use my smartphone in modem mode, connect my PC on the smartphone, in order use indoor
When I connect my smartphone to my pc I have 4G without problem
But when I try Sparkbooth to send by email I have an error : connection timeout
I dont have proxy config, I.E.11 works good, and I have no idea for a solution...
Can you help me please ? I need this option to create my photobooth with your software.
Thanks
Chris

  1. Support Staff 1 Posted by John Wu on 11 Jan, 2017 04:32 PM

    John Wu's Avatar

    Some service providers limit services based on the type of connection.

  2. 2 Posted by patator83 on 11 Jan, 2017 04:52 PM

    patator83's Avatar

    My service provider allow me smtp to read / send mails via imap / smtp with this mail @free
    Have you another idea please ?

    ----- Mail original -----
    De: "John Wu" <[email blocked]>
    À: [email blocked]
    Envoyé: Mercredi 11 Janvier 2017 17:32:49
    Objet: Re: About send by email by smtp [Sparkbooth Questions #52270]

  3. Support Staff 3 Posted by John Wu on 11 Jan, 2017 05:00 PM

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    Why don't you just create a gmail account and use the gmail SMTP service?

  4. 4 Posted by patator83 on 16 Jan, 2017 04:48 PM

    patator83's Avatar

    Hello John I try this solution tomorrow and I tell you if it's OK
    Thanks
    Chris

    ----- Mail original -----
    De: "John Wu" <[email blocked]>
    À: [email blocked]
    Envoyé: Mercredi 11 Janvier 2017 18:00:42
    Objet: Re: About send by email by smtp [Sparkbooth Questions #52270]

  5. 5 Posted by patator83 on 16 Jan, 2017 05:07 PM

    patator83's Avatar

    Hello

    When I send via my gmail I have a problem when : Testing your service : testing failed. Error : Connection timeout

    My gmail is accept less security application option

    I have 4G and can go on the net with my IE browser.

    So I don't understand this time out, who appear immediatly.

    I do a mistake or there is a parameter I don't find in my browser, or my windows 7 OS or in the software ?

    Thanks for your help !

    Chris

    ----- Mail original -----
    De: "John Wu" <[email blocked]>
    À: [email blocked]
    Envoyé: Mercredi 11 Janvier 2017 18:00:42
    Objet: Re: About send by email by smtp [Sparkbooth Questions #52270]

  6. Support Staff 6 Posted by John Wu on 16 Jan, 2017 05:11 PM

    John Wu's Avatar

    That means your internet connect is bad, or you are unable to reach the
    Gmail server.

  7. Support Staff 7 Posted by John Wu on 16 Jan, 2017 05:13 PM

    John Wu's Avatar

    If you cannot send emails using your internet connection, you can use the
    Send Photo Later queue option for emails. Then send out the emails later
    when you have a better internet connection.

  8. Support Staff 8 Posted by John Wu on 16 Jan, 2017 05:14 PM

    John Wu's Avatar

    See
    http://help.sparkbooth.com/kb/uploading-emailing-and-social-media/queueing-photos-to-upload-later

    On Mon, Jan 16, 2017 at 9:12 AM, John Wu <[email blocked]> wrote:

    > If you cannot send emails using your internet connection, you can use the
    > Send Photo Later queue option for emails. Then send out the emails later
    > when you have a better internet connection.
    >
    > On Mon, Jan 16, 2017 at 9:10 AM, John Wu <[email blocked]> wrote:
    >
    >> That means your internet connect is bad, or you are unable to reach the
    >> Gmail server.
    >>
    >> On Mon, Jan 16, 2017 at 9:07 AM, patator83 <[email blocked]
    >> om> wrote:
    >>

  9. 9 Posted by patator83 on 16 Jan, 2017 08:56 PM

    patator83's Avatar

    Thanks for your replies.

    I do the test with a 4G+ and it was OK

    Then when i am in 3G (under 3/5 box) the time out appear. Can I increase the timeout delay for smtp please ?

    Thanks

    Chris

    ----- Mail original -----
    De: "John Wu" <[email blocked]>
    À: [email blocked]
    Envoyé: Lundi 16 Janvier 2017 18:14:14
    Objet: Re: About send by email by smtp [Sparkbooth Questions #52270]

  10. Support Staff 10 Posted by John Wu on 16 Jan, 2017 10:40 PM

    John Wu's Avatar

    Try going to Settings > General > Upload Timeout (see attached screenshot)

  11. 11 Posted by patator83 on 17 Jan, 2017 04:13 PM

    patator83's Avatar

    Hello,

    All is OK, just need 2 box on 3G

    I have a last question ! :)

    Can the user select the Effect for his photo in each pack of 4 photos ?

    I find where change the default effect, but it works for the session of photobooh

    But can the user select the effect before clic on the start button please ?

    Can I create a button ? Or it's a function i don't find ?

    Thanks

    Chris

    ----- Mail original -----
    De: "John Wu" <[email blocked]>
    À: [email blocked]
    Envoyé: Lundi 16 Janvier 2017 23:41:02
    Objet: Re: About send by email by smtp [Sparkbooth Questions #52270]

  12. Support Staff 12 Posted by John Wu on 17 Jan, 2017 04:15 PM

    John Wu's Avatar

    > Can the user select the Effect for his photo in each pack of 4 photos ?

    No. You can only select the photo effect before the photos are taken.

    > I find where change the default effect, but it works for the session of
    photobooh

    Go to Settings > Photo Effects or under Camera Settings > Effects

    > But can the user select the effect before clic on the start button please
    ?

    Under Start Screen settings (press ctrl-2 to display)

    > Can I create a button ? Or it's a function i don't find ?

    You cannot add your own buttons

  13. 13 Posted by patator83 on 17 Jan, 2017 04:30 PM

    patator83's Avatar

    Hello and thank you for your answers so fast.

    I am pleasantly surprised by your professionalism.

    All the functions I need for my photobooth are gathered here.

    I ordered my photobooth special tablet PC and as soon as I receive it I order my license for my Sparkbooth 4

    Thanks again for your patience and congratulations to you.

    Chris

    ----- Mail original -----
    De: "John Wu" <[email blocked]>
    À: [email blocked]
    Envoyé: Mardi 17 Janvier 2017 17:15:49
    Objet: Re: About send by email by smtp [Sparkbooth Questions #52270]

  14. John Wu closed this discussion on 28 Jan, 2017 12:50 AM.

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