tag:help.sparkbooth.com,2010-04-06:/discussions/questions/41038-logitech-c920-freezing-after-idlingSparkbooth: Discussion 2018-10-18T22:18:31Ztag:help.sparkbooth.com,2010-04-06:Comment/377874342015-08-28T17:11:25Z2015-08-28T17:11:25ZLogitech C920 freezing after idling<div><p>Dennis,</p>
<p>Do you have the c920 plugged into a direct USB or is it a
multi-port?<br>
...and is the USB a 2 or 3 type?</p>
<p>I do think using a multi-pot USB can cause issues with a lot of
things<br>
and recommend not using one... I made sure the computer(s)
[laptops]<br>
we use for the photo booth(s) have enough USB ports for all the
items<br>
we are going to use.<br>
In the past with an older laptop, it only had 2 USB ports and<br>
we had to use a multi-port... which caused issues off and on
with<br>
the devices we had connected to it.</p>
<hr>
<p>Joe Connell - SB Support</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/377874342015-08-28T17:41:25Z2015-08-28T17:41:29ZLogitech C920 freezing after idling<div><p>Joe,</p>
<p>Thanks for the quick reply! No multi-port, it's connected
directly to the computer. It is USB 3.0.</p></div>Dennis Kamtag:help.sparkbooth.com,2010-04-06:Comment/377874342015-08-28T18:53:12Z2015-08-28T18:53:12ZLogitech C920 freezing after idling<div><p>I'm pretty sure it's your <a href="http://www.cpubenchmark.net/cpu.php?cpu=AMD+A6-5200+APU">processor</a>
I would recommend something with more horsepower.</p>
<p>Edit: after doing a little research, I see that your system
can't be upgraded. If you are happy with the frame rate/resolution
you are getting I would look into additional cooling for the unit.
That may stop the freezing.</p></div>Rob (ZCZ)tag:help.sparkbooth.com,2010-04-06:Comment/377874342015-08-30T11:38:09Z2015-08-30T11:38:10ZLogitech C920 freezing after idling<div><p>Dennis, are you saying the entire system is freezing up or is
just the webcam freezing? When this happens, do you have a keyboard
attached, and if so does it also not respond? If it's still alive,
can you press CTRL + ALT + DEL, select Task Manager and look at the
"Processes" tab, and see if anything is either "Not Responding" or
using a large amount of CPU or Memory?</p></div>Dane