Stop working

Robert Segulin's Avatar

Robert Segulin

30 Apr, 2012 05:57 AM

Hi our sparkbooth stop working and we needed to reset the registration. Just wondering why this happend because if this pappend
while it was out on hire with no internet we would be in trouble.

Thanks Rob

  1. Support Staff 1 Posted by John Wu on 30 Apr, 2012 02:18 PM

    John Wu's Avatar

    Can you provide more details? You can use this to show me
    http://showmewhatswrong.com/submit/VjVVcceIk

  2. 2 Posted by Robert Segulin on 30 Apr, 2012 11:32 PM

    Robert Segulin's Avatar

    Hi I have reset the registration so i can't show the problem.
    But it asks to buy or try all over again.
    Thanks

  3. Support Staff 3 Posted by John Wu on 30 Apr, 2012 11:48 PM

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    Did you try reactivating it with your license key?

  4. 4 Posted by SA PARTY HIRE on 01 May, 2012 12:34 AM

    SA PARTY HIRE's Avatar

    Hi John,
    Yes I used my key but it only worked when I have internet connection.
    It happened to 2 computers
    Thanks

  5. Support Staff 5 Posted by John Wu on 01 May, 2012 01:06 AM

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    Yes, you need an internet connection to activate.

  6. 6 Posted by SA PARTY HIRE on 01 May, 2012 09:10 AM

    SA PARTY HIRE's Avatar

    Yes but why does sparkbooth stop working?

  7. Support Staff 7 Posted by John Wu on 01 May, 2012 04:39 PM

    John Wu's Avatar

    Sorry. So when you say "stop working", do you mean it deactivated?

  8. 8 Posted by SA PARTY HIRE on 01 May, 2012 10:37 PM

    SA PARTY HIRE's Avatar

    Yes like its no longer installed.

  9. Support Staff 9 Posted by John Wu on 01 May, 2012 11:00 PM

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    Sorry, now I am even more confused.

    If it was just deactivated, it would display the activation/buy dialog. If
    it wasn't installed, what did it display when you started it? Can you
    describe in detail what happened after you started it? Like what screens it
    displayed. Did it display an error dialog? If it did what was the error
    text?

    Can you make it happen now? If you can can I remote into your computer to
    take a look?

  10. 10 Posted by SA PARTY HIRE on 01 May, 2012 11:42 PM

    SA PARTY HIRE's Avatar

    Hi it did have some sort of error but I don’t remember what is was
    Some thing about not having internet connection. It works ok know.

  11. Support Staff 11 Posted by John Wu on 02 May, 2012 12:18 AM

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    So that means it was installed but was not activated. I only know of the
    following cases that can happen...

    1. Sparkbooth was installed, but never activated. You need an internet
    connection to activate it. After it is activated, you no long need the
    internet connection unless you need to use any of the upload features.
    2. Sparkbooth was activated, But you tried to start Sparkbooth using a
    different user account than the one it was activated under.

  12. 12 Posted by SA PARTY HIRE on 03 May, 2012 11:20 PM

    SA PARTY HIRE's Avatar

    Hi John,
    I was installed and activated.

  13. John Wu closed this discussion on 13 Jun, 2012 11:29 PM.

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