tag:help.sparkbooth.com,2010-04-06:/discussions/questions/36970-troubleSparkbooth: Discussion 2018-10-18T22:18:05Ztag:help.sparkbooth.com,2010-04-06:Comment/362048322015-03-05T14:05:00Z2015-03-05T14:05:00ZTrouble<div><p>Have you tested the webcam you are using (I assume it is the
built-in one) with any other applications to see if it is
damaged?</p></div>Rob (ZCZ)tag:help.sparkbooth.com,2010-04-06:Comment/362048322015-03-05T14:06:46Z2015-03-05T14:06:47ZTrouble<div><p>Yes. It works fine.</p></div>Stacie Johnsontag:help.sparkbooth.com,2010-04-06:Comment/362048322015-03-05T14:50:27Z2015-03-05T14:50:27ZTrouble<div><p>It is suggested to NOT use a built in webcam<br>
due to the quality will not be as good to take photos</p>
<p>Suggested webcams are Logitech 900 - c910 - c920<br>
they support upto 15mp image quality where as built in<br>
webcams are lucky to have 2mp</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/362048322015-03-05T14:55:09Z2015-03-05T14:55:09ZTrouble<div><p>I am not really concerned with the quality. I just want to use
the product. I have Latitude E5540.</p></div>Stacie Johnsontag:help.sparkbooth.com,2010-04-06:Comment/362048322015-03-05T15:29:51Z2015-03-05T15:29:51ZTrouble<div><p>I have never heard of such an issue when the webcam is in good
working condition. Can you send a screenshot of your webcam
settings from SB? (see attached)</p></div>Rob (ZCZ)