tag:help.sparkbooth.com,2010-04-06:/discussions/questions/36691-freezes-randomly-in-applicationSparkbooth: Discussion 2018-10-18T22:18:03Ztag:help.sparkbooth.com,2010-04-06:Comment/360945712015-02-20T18:48:14Z2015-02-20T18:48:14ZFreezes randomly in application<div><p>I don't know. My guess is there is either a problem with the
driver or the<br>
webcam itself. Try downloading the latest driver from the Logitech
web<br>
site. Also make sure there is not another application that is
trying to use<br>
the webcam.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/360945712015-02-20T20:03:40Z2015-02-20T20:03:40ZFreezes randomly in application<div><p>this happen to me once so I open up my screen saver and cracked
up the minutes for 6 hours. this took care of the problem i figured
because SB takes up the entire screen when screen saver kicks in
you don't see it but it's running in the background try this and
let us know</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/360945712015-02-21T02:13:33Z2015-02-21T02:13:35ZFreezes randomly in application<div><p>All newest driver updates on web cam and all screen savers set
to off as well as power settings set to off. Well check other apps
for access.. The only one that I can guess is the default Logitech
software which gets installed automatically. Gong to install spark
booth install on a faster computer. Hoping it is a processor issue.
Will let you know results. Thanks</p></div>Alextag:help.sparkbooth.com,2010-04-06:Comment/360945712015-02-21T02:47:41Z2015-02-21T02:47:41ZFreezes randomly in application<div><p>You say 12mb of Ram... you did mean 12GB (?)</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/360945712015-02-21T12:34:57Z2015-02-21T12:34:58ZFreezes randomly in application<div><p>Yes sorry. Trying a faster processor today.</p></div>Alex Piqueiratag:help.sparkbooth.com,2010-04-06:Comment/360945712015-02-27T08:33:26Z2015-02-27T08:33:27ZFreezes randomly in application<div><p>I had a similar problem as described above. Computer froze after
leaving it standing for one hour. Tried turning screen saver off,
updating all relevant drivers, downloading latest version of
Sparkbooth even uninstalled anti virus...but to no joy...still
froze up every time.</p>
<p>I then changed the resolution on the display settings menu from
(1280 X 1024) to (1024 X 768) & that seems to have fixed
it!</p></div>Terry Stanhopetag:help.sparkbooth.com,2010-04-06:Comment/360945712015-02-27T11:36:23Z2015-02-27T11:36:23ZFreezes randomly in application<div><p>Good information Terry. We switched computers and that seemed to
help, but I will check the resolution on the new computer to see it
is similar. Appreciate it, thanks.</p></div>Alex Piqueiratag:help.sparkbooth.com,2010-04-06:Comment/360945712015-02-27T19:02:34Z2015-02-27T19:02:34ZFreezes randomly in application<div><p>Terry, thanks for that info. I will take a look to see what is
going on<br>
with that resolution.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-01T07:33:07Z2015-03-01T07:33:09ZFreezes randomly in application<div><p>Hey I had the same issue today with my event, I updated my
Sparkbooth yesterday and Sparkbooth froze 5 times today not sure
why. Mine froze after a couple of pictures then picture gets stuck.
I'm assuming its after the update.</p></div>Tristantag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-02T11:39:12Z2015-03-02T11:39:13ZFreezes randomly in application<div><p>Been on test now for a few days & still had no trouble since
reducing the resolution to 1024 x 768. Looks like that fixed it.
For me anyway!<br>
I guess it's worth giving it a try for anyone else who is having
problems.</p></div>Terry Stanhopetag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-02T13:24:48Z2015-03-02T13:24:49ZFreezes randomly in application<div><p>Just went in to check it & it's locked up again. Had to
re-boot the computer to get it working. What a nuisance...Oh well
back to the drawing board!!</p></div>Terry Stanhopetag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-02T14:13:17Z2015-03-02T14:13:17ZFreezes randomly in application<div><p>Terry,</p>
<p>I updated my computer to an I5 processor with 8mb Ram and the
freezing stopped. Previously I was using an AMD E1 processor
computer with 12mb ram. I turned off all screen savers and power
saving options as well as all updates from Microsoft. In addition,
I also used a Logitech c920 webcam. This webcam has to be plugged
into a USB 2 port. When I plugged it into a usb 3 port, the system
froze randomly. All seems stable now. Good luck.</p>
<p>Alex</p>
<hr></div>Alex Piqueiratag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-05T20:21:27Z2015-03-10T18:13:40ZFreezes randomly in application<div><div>Can you help provide me some more information? Try the follow:
<div><br></div>
<div>1. Delete the sparkbooth.txt in your Documents folder.</div>
<div>2. Start Sparkbooth</div>
<div>3. Go to Settings > About and click the Icon which will
display a "Debug mode" checkbox. Enable the "Debug mode"
checkbox</div>
<div>4. Close the settings dialog and run some sessions until you
see the freeze</div>
<div>5. Send the sparkbooth.txt file in the Documents folder</div>
<div><br></div>
<div>Also send your settings file by going to Settings > Premium
> Import/Export > press the Export button and send the file
it saves.</div>
</div></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-05T21:41:44Z2015-03-10T18:13:53ZFreezes randomly in application<div><p>Once I went to a new machine. All works for me. You still want
to to send to you regarding the below.</p></div>Alex Piqueiratag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-05T22:38:54Z2015-03-05T22:38:54ZFreezes randomly in application<div><p>Yes... it will help us for what may be the reason<br>
you were having this problem and help other users who use SB</p>
<p>Thanks</p>
<hr>
<p>Joe Connell - SB Support</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-05T22:43:04Z2015-03-10T18:14:05ZFreezes randomly in application<div><p>I will. It is at an event now, next week I will pull it and send
you that information. Anything for the community. You all been very
helpful in this process. Let me know when John will add animated
Gifs as a method to send to social. Users asking for that as well.
so they can chooses static image template or the animated gif.
Thanks</p>
<p>A</p></div>Alex Piqueiratag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-10T02:25:50Z2015-03-10T18:14:21ZFreezes randomly in application<div><div>Can you please try this new version <a href=
"https://www.dropbox.com/sh/tf3vzphscou53ad/AADd7ZqHauZ-0fFSOLLTA44sa?dl=0">https://www.dropbox.com/sh/tf3vzphscou53ad/AADd7ZqHauZ-0fFSOLLTA44sa?dl=0</a>
on the computer that you were seeing the freezing? And let me know
if you still see the freezing? If you do please run Sparkbooth in
debug mode.
<div><br></div>
<div>Here are the instructions I previously posted:<br>
<div><span><br></span></div>
<div><span>1. Delete the sparkbooth.txt in your Documents
folder.</span><span> </span><br></div>
<div>
<p>2. Start Sparkbooth <br>
3. Go to Settings > About and click the Icon which will display
a "Debug mode" checkbox. Enable the "Debug mode" checkbox <br>
4. Close the settings dialog and run some sessions until you see
the <span class="">freeze</span> <br>
5. Send the sparkbooth.txt file in the Documents folder</p>
<p>Also send your settings file by going to Settings > Premium
> Import/Export > press the Export button and send the file
it saves.</p>
</div>
</div>
<br></div></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-10T03:08:10Z2015-03-10T18:14:38ZFreezes randomly in application<div><p>​My computer is not freezing anymore. But here is my
export file that may help debug other issue. Just downloaded the
new patch you sent in other emails and will apply now. Will let you
know results in am.</p></div>Alex Piqueiratag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-10T14:50:52Z2015-03-10T18:15:49ZFreezes randomly in application<div><p>Hi John,</p>
<p>I followed Alex Piqueira’s lead and decided to install
Sparkbooth on a new computer…You will notice that I used
another activation a couple of days ago.</p>
<p>It’s been on test now for about 10 hours & no problem
as yet, so I’m keeping my fingers crossed that it’s
going to stay that way. The computer, Ram & setup are identical
to the previous one so it will be interesting to see how it
goes.</p>
<p>Regards the troublesome computer. I now have that one sitting on
the bench. Funny thing is though is that this one was not causing
much trouble after I re-installed the video drivers. After I did
that it only failed again twice in one week. previously to that it
failed every single time I left it on for one hour or more.</p>
<p>I have just installed your recommended update to the computer on
the bench…I did not delete the original Sparkbooth program
first though because I figured that I would have to use yet another
activation if I did. It’s now sitting on the bench working
perfectly at the moment…I’ll keep you informed.</p>
<p>I have attached the “Sparkbooth txt file” plus
“settings file”, so hopefully you can see where the
problem is.</p>
<p>Regards</p>
<p>Terry Stanhope</p></div>Music On Tap (Discount Jukebox Hire)tag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-10T14:59:07Z2015-03-10T14:59:07ZFreezes randomly in application<div><p>Terry,</p>
<p>Just remember you do not loose Activations...<br>
If you run out, you can reset them and just need to reactivate<br>
any computers (upto 3) that you want to use.<br>
See this page for info:<br>
<a href=
"http://help.sparkbooth.com/kb/activating-and-licensing/resetting-activations">
http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...</a></p>
<p>FYI</p>
<hr>
<p>Joe Connell - SB Support</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-10T15:18:31Z2015-03-10T18:17:00ZFreezes randomly in application<div><p>That’s interesting…Thanks Joe.</p></div>Music On Tap (Discount Jukebox Hire)tag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-31T23:30:17Z2015-03-31T23:30:18ZFreezes randomly in application<div><p>Hi John,</p>
<p>Just a quick question. the way we are operating our photo booth
is that we<br>
are referring the jpeg files to a usb flashdrive so customers can
remove the<br>
usb at the end of the night and take it with them.</p>
<p>We had an occasion when the usb flashdrive failed and our
customer asked if<br>
we had copies of the photos that had been taken all night. (we are
not using<br>
a printer).</p>
<p>So I guess my question is "is it possible for sparkbooth to
refer the files<br>
to two drives at the same time (flashdrive and "C" drive), so as we
have a<br>
backup copy"?</p>
<p>If not, any suggestions?</p>
<p>Regards</p>
<p>Terry Stanhope</p></div>Discount Jukebox Hiretag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-31T23:34:23Z2015-03-31T23:34:23ZFreezes randomly in application<div><p>Sorry, Sparkbooth can only save to one location. It is better to
save to a<br>
hard drive and then copy to the USB at the end of the night. You do
not<br>
want your only copy of the photos to be saved to something with a
high<br>
failure rate.</p>
<p>If you have an internet connect, maybe use something like
Dropbox so you<br>
have a backup somewhere.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-31T23:53:06Z2015-03-31T23:53:06ZFreezes randomly in application<div><p>Here is what we (A1 Photo booth) do</p>
<p>I have a folder on the desk top called <strong>PB
pics</strong><br>
for every event, I create a New Folder inside<br>
and name it the date of the event [ <strong>2015-3-28</strong>
]<br>
where I save all the layouts. I also create a new folder<br>
inside that folder called [ <strong>singles</strong> ] where all
the singles are saved.</p>
<p>At the end of the event I pop in a DVD (a Cd is not always large
enough<br>
to hold all the files) and I drag the dated folder (with all the
images)<br>
to the CD/DVD drive. You could do the same to the Flash drive.<br>
It only takes about 3-5 minutes to copy all the files and you are
done.</p>
<p>This way we always have every image on the computer for each
event<br>
in case the client needs them in the future. Most computers
today<br>
have very large HD's so there in no worry of taking up space.</p>
<p>[see attached screen shots]</p>
<hr>
<p>Joe Connell - SB Support</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-31T23:57:27Z2015-03-31T23:57:27ZFreezes randomly in application<div><p>Hi Joe,</p>
<p>Thanks for your suggestion.</p>
<p>Terry is out at the moment but I will show him your
suggestion.</p>
<p>Thanks and kind regards</p>
<p>Mary Stanhope</p></div>Discount Jukebox Hiretag:help.sparkbooth.com,2010-04-06:Comment/360945712015-03-31T23:58:33Z2015-03-31T23:58:34ZFreezes randomly in application<div><p>Hi John,</p>
<p>Thank you for your quick reply.</p>
<p>I will look into it more.</p>
<p>Kind regards</p>
<p>Terry Stanhope</p></div>Discount Jukebox Hire