tag:help.sparkbooth.com,2010-04-06:/discussions/questions/30228-sometimes-the-program-doesnt-respond-to-the-button-until-i-click-on-the-screenSparkbooth: Discussion 2014-09-02T14:44:19Ztag:help.sparkbooth.com,2010-04-06:Comment/342483662014-08-22T19:14:47Z2014-08-22T19:26:57ZSometimes the program doesnt respond to the button until i click on the screen<div><p>Sounds like a button malfunction ...<br>
What type (brand/model) button are you using?</p>
<hr>
<p>Joe Connell - SB Support</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/342483662014-08-22T19:25:40Z2014-08-22T19:26:57ZSometimes the program doesnt respond to the button until i click on the screen<div><p>No I don't think it's the button... It's like the program stops
responding<br>
until I open the back of the booth and use the mouse to click on
the screen.</p>
<p>On Friday, August 22, 2014, Joe Connell <<br>
<a href=
"mailto:tender+d50d94208157fd7cc27ade4721b0fe84f24eab2b5@tenderapp.com">
tender+d50d94208157fd7cc27ade4721b0fe84f24eab2b5@tenderapp.com</a>>
wrote:</p></div>Jerrad Hamiltontag:help.sparkbooth.com,2010-04-06:Comment/342483662014-08-22T19:28:06Z2014-08-22T19:28:06ZSometimes the program doesnt respond to the button until i click on the screen<div><p>Sparkbooth probably loses focus, so it is unable to receive the
key presses from the computer. Are you switching focus to another
application?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/342483662014-08-22T19:31:06Z2014-08-22T19:31:06ZSometimes the program doesnt respond to the button until i click on the screen<div><p>No spark booth is locked the entire time and nothing else is
being accessed.</p>
<p>On Friday, August 22, 2014, John Wu <<br>
<a href=
"mailto:tender+d50d94208157fd7cc27ade4721b0fe84f24eab2b5@tenderapp.com">
tender+d50d94208157fd7cc27ade4721b0fe84f24eab2b5@tenderapp.com</a>>
wrote:</p></div>Jerrad Hamiltontag:help.sparkbooth.com,2010-04-06:Comment/342483662014-08-22T20:33:28Z2014-08-22T20:33:28ZSometimes the program doesnt respond to the button until i click on the screen<div><p>Did you get my message? I was a little last minute but I really
need to<br>
get this figured out today because we're using the booth tomorrow
and I<br>
don't want to have this problem anymore.</p>
<p>On Friday, August 22, 2014, John Wu <<br>
<a href=
"mailto:tender+d50d94208157fd7cc27ade4721b0fe84f24eab2b5@tenderapp.com">
tender+d50d94208157fd7cc27ade4721b0fe84f24eab2b5@tenderapp.com</a>>
wrote:</p></div>Jerrad Hamiltontag:help.sparkbooth.com,2010-04-06:Comment/342483662014-08-22T20:36:36Z2014-08-22T20:36:36ZSometimes the program doesnt respond to the button until i click on the screen<div><p>Even if Sparkbooth is locked, another application can still take
focus away<br>
from Sparkbooth. The fact that you have to click on Sparkbooth
first, means<br>
some other application has focus. When you click on Sparkbooth, you
are<br>
putting the focus back on Sparkbooth. Maybe the application that
runs your<br>
button is taking away focus from Sparkbooth.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/342483662014-08-22T20:38:53Z2014-08-22T20:38:53ZSometimes the program doesnt respond to the button until i click on the screen<div><p>There isn't any application running the button... But one thing
that does<br>
happen is that the task bar and printer prompt comes up over the
program<br>
.... But it goes away and normally the program works fine
afterwards.</p>
<p>On Friday, August 22, 2014, John Wu <<br>
<a href=
"mailto:tender+d50d94208157fd7cc27ade4721b0fe84f24eab2b5@tenderapp.com">
tender+d50d94208157fd7cc27ade4721b0fe84f24eab2b5@tenderapp.com</a>>
wrote:</p></div>Jerrad Hamiltontag:help.sparkbooth.com,2010-04-06:Comment/342483662014-08-22T20:41:01Z2014-08-22T20:41:01ZSometimes the program doesnt respond to the button until i click on the screen<div><p>Well, something is taking away the focus from Sparkbooth. Could
be a<br>
background application. Sorry, I don't know what is on your
computer.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/342483662014-08-22T20:42:19Z2014-08-22T20:42:19ZSometimes the program doesnt respond to the button until i click on the screen<div><p>Youve never had anyone have a similar issue? I will check into
what is<br>
running on the computer and get back to you then.</p>
<p>On Friday, August 22, 2014, John Wu <<br>
<a href=
"mailto:tender+d50d94208157fd7cc27ade4721b0fe84f24eab2b5@tenderapp.com">
tender+d50d94208157fd7cc27ade4721b0fe84f24eab2b5@tenderapp.com</a>>
wrote:</p></div>Jerrad Hamiltontag:help.sparkbooth.com,2010-04-06:Comment/342483662014-08-22T20:46:42Z2014-08-22T20:46:42ZSometimes the program doesnt respond to the button until i click on the screen<div><p>Sorry, that is the first time I have heard of this problem. If
it works<br>
fine with the pressing the spacebar or enter with the keyboard,
then it is<br>
probably an issue with your button. Have you tried contacting the
button<br>
manufacturer?</p></div>John