refuses to install period

Jennifer's Avatar

Jennifer

01 Mar, 2012 10:10 PM

I downloaded and installed and purchased this program earlier in the week... ran smoothly... i then purchased adobe photoshop elements which required me to uninstall air and a few other programs for it to install... so i did.. then i reinstalled air, shockwave, and flash.... then... i went to use sparkbooth and it no longer worked and said i should try to reinstall it... only now that i uninstalled and tried to reinstall it just sits on your webpage and does absolutely nothing... as i am just learning my way around computers and windows 7 I am so frustrated... I just think it should work... HELP!!!

Jenn

  1. Support Staff 1 Posted by John Wu on 01 Mar, 2012 11:29 PM

    John Wu's Avatar

    Hi,

    You need to re-install the Adobe AIR runtime. You can download it at http://get.adobe.com/air. After you have done that go to http://sparkbooth.com/download to re-install Sparkbooth.

    Let me know if that works.

    -John

  2. 2 Posted by Jenn Leitz on 07 Mar, 2012 06:00 PM

    Jenn Leitz's Avatar

    We uninstalled everything adobe, installed air, flashplayer, sparkphoto,
    then elements, then premier... and everything works happily.... thank you
    for your suggestion... it fixed it no more worries... I've never had so
    much fun with my laptop and my 6yr old keeps asking to get his picture done
    on it.

    Thanks,

  3. John Wu closed this discussion on 07 Mar, 2012 06:12 PM.

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