CPU Maxed out when using Logitech C910 camera

voip4life's Avatar


15 Feb, 2012 09:37 PM

As soon as I switch from one USB camera to the C910 my CPU goes to 100% and SB is unusable at that point. I am running the latest SB 3.1.1, brand new logitech drivers and have tried 3 different PC's running XP and Vista 32-bit. All PC's have 2.1Ghz minimum with 1-4GB Ram each and same problem. Why is it taking over the processor?

  1. Support Staff 1 Posted by John Wu on 15 Feb, 2012 10:10 PM

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    You need to turn down the frame rate and video size to something that your
    CPU can handle. To do that press F3 to display the Camera settings.

  2. 2 Posted by voip4life on 15 Feb, 2012 11:02 PM

    voip4life's Avatar

    I have it set all the way down to 75x75 @ 5fps and it's still at 100% and of course the picture is horrible. Any other ideas?

  3. 3 Posted by voip4life on 15 Feb, 2012 11:03 PM

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    BTW, there are only 3 settings available, Size, Frame Rate, and Color, nothing else like in some of your sample pics.

  4. 4 Posted by brian on 16 Feb, 2012 12:07 AM

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    We experienced a similar issue with a brand new hp g4 series running 2.3 processor. We even had a big sticker that said "NO C910" on that laptop. We have one other g4 series and a couple of dells and have never had that problem. Eventually the hard drive crashed and hp sent a new one. Since replacement it is fine. It was definitely an issue in the os but i could never pinpoint it. It ran fine with a pro 9000 but as soon as the c910 was plugged in frame rate dropped to 4 or 5fps
    hope this helps some...

  5. 5 Posted by voip4life on 16 Feb, 2012 12:10 AM

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    I don't want to get another computer, so are you suggesting trying another camera? I could try that, I got this C910 as it was the 'recommended' one and is great for anything else.

  6. 6 Posted by brian on 16 Feb, 2012 03:53 AM

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    Yes, Try the logitech pro 9000. Now for my rant on the c910. Great camera and slightly better crispness than the 9000. It does have some serious drawbacks for our application. The c910 is so good that it wants to make the video stream perfect all the time. Since sparkbooth pulls frames from the video stream, you will usually end up with 4 different looking photos on the same sitting which is the result of the camera trying too hard to adjust to changing color placement within the shot. Try sitting in the shot and pull a blue item through the frame. Skin tones will go from orange to blueish depending on where the blue item is at any givin moment. The fix is to turn off the white balance auto whithin the logitech software. Even with the auto turned off I am constantly adjusting during the event. Our company operates 8 booths all using sparkbooth. I have 1 c910 in inventory and its always the last one off the shelf, and only if I am working the event myself. I would never trust an unskilled attendant with it. All my other cameras are 9000s. Any, thats my rant on the c910.

  7. 7 Posted by brian on 16 Feb, 2012 04:56 AM

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    The logitech pro9000 is the next best thing. We actually prefer it over the 910 because of its ease of use. Sometimes the c910 tries a little too hard to get great video, causing some frames to be off-color. I would never leave an inexpereinced attendant with a 910. Too many adjustments to be made on site.


  8. 8 Posted by voip4life on 17 Feb, 2012 09:40 PM

    voip4life's Avatar

    Thanks, I ran to Walmart and picked up an HP 3100 and it's working quite a bit better on a 4th machine, but not as good of quality, I'll try to find a pro9000 today, the dance is tomorrow night and I need to make sure it runs smoothly.

    Thanks for you help.

  9. John Wu closed this discussion on 27 Feb, 2012 01:21 AM.

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