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Installation

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Cassie Hernandez

05 Feb, 2012 09:45 PM

I am trying to download your 10 day free trial offer and I am getting an error code that says;

Sorry and error has occured,

The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

Could you please help.

Thanks,
Cassie Hernandez

1. Support Staff 1 Posted by John Wu on 05 Feb, 2012 10:06 PM

   

   See if these help:

   http://help.sparkbooth.com/kb/setup/cannot-installed-because-instal...
   http://help.sparkbooth.com/kb/setup/resolving-installation-problems

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2. 2 Posted by cassie Hernande... on 06 Feb, 2012 02:09 AM

   

   Hi Still, not luck. Unable to open the links listed above.
   Still getting the same error.

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3. Support Staff 3 Posted by John Wu on 06 Feb, 2012 02:19 AM

   

   Did you try copying and pasting the links into the address bar of your
   browser?

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4. 4 Posted by Cassie hernande... on 06 Feb, 2012 03:00 AM

   

   Yes

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5. Support Staff 5 Posted by John Wu on 06 Feb, 2012 03:04 AM

   

   Sorry, I don't know how I can help you if you can't access those urls. They
   load up fine for me and all my computers.

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6. John Wu closed this discussion on 27 Feb, 2012 01:59 AM.