Jim Fletcher's Avatar

Jim Fletcher

27 Jan, 2012 11:12 PM

John, We have sparkbooth but when we open it shows the laptop built in webcam and not the logitech 525 we have installed in our booth. Any advise? Jim Fletcher

  1. Support Staff 1 Posted by John Wu on 27 Jan, 2012 11:27 PM

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    Do you have a PC or Mac? Also did you try going into Camera Settings (press

  2. 2 Posted by Jim Fletcher on 27 Jan, 2012 11:30 PM

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    It's a windows 7. When I press f3, nothing happens when I open camera settings in the Sparkbooth it shows cyberlink webcam splitter, and an hpwebcam-101. It does not show the logitech 525 I have installed. Sometimes it seem to open and run fine other times Sparkbooth does not seem to aknowledge it.

  3. Support Staff 3 Posted by John Wu on 27 Jan, 2012 11:35 PM

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    Try installing the latest drivers for that webcam from Logitech. If that
    doesn't work, it could be that webcam doesn't work with Adobe AIR.

  4. 4 Posted by Jim Fletcher on 27 Jan, 2012 11:37 PM

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    John, It has the latest drivers. Also it must work with Adobe AIR because sometimes it opens. Any other advise? We have purchased to of the sparkbooths so far, and will need more if we can correct this.

  5. Support Staff 5 Posted by John Wu on 27 Jan, 2012 11:40 PM

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    Sparkbooth isn't doing anything to exclude your webcam. If the drivers are
    good and it appears sometimes, maybe the webcam hardware is faulty?

  6. 6 Posted by Jim Fletcher on 27 Jan, 2012 11:51 PM

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    I don't thinks so, when I open the Logitech program itself the camera show fine in the logitech window, it does not show in Sparkbooth. Thank you.

  7. Support Staff 7 Posted by John Wu on 28 Jan, 2012 12:11 AM

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    Could you install and run the attached Adobe AIR application, and send me
    the text it displays? Also point out anything that is different on that
    list than what you see in Sparkbooth's camera settings.

  8. John Wu closed this discussion on 27 Feb, 2012 01:58 AM.

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