question

sergio_espinoz's Avatar

sergio_espinoz

28 Feb, 2014 05:11 PM

Hello, I don´t speak in english, so excuse me. I recived a mail and you said me that I use 3 of 3 activations..."You have 0 of 3 activations remaining for Sparkbooth Commercial License.", but I only use two!! I will have to had one more! please send me a mail , thank you!!

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  1. Support Staff 31 Posted by Joe Connell on 30 Apr, 2014 06:39 PM

    Joe Connell's Avatar

    You can reset your Activations and get all 3 back and then you only need to load your license again into the 3 computers you want to use.
    Use this link for details to Reset http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...


    Joe Connell - SB Support

  2. 32 Posted by sergio_espinoz on 30 Apr, 2014 07:04 PM

    sergio_espinoz's Avatar

    thank you so much Joe!! I studied English long time ago, but I remember a few words jaja
    Thank you again, have a nice day Joe

  3. John closed this discussion on 08 May, 2014 10:31 PM.

  4. sergio_espinoz re-opened this discussion on 19 May, 2014 09:13 PM

  5. 33 Posted by sergio_espinoz on 19 May, 2014 09:13 PM

    sergio_espinoz's Avatar

    Hello, I have a few doubts about the program...this is the first one..If I choose a 4x8 layout, and I configure the printer in this way..Why I have to configure the margin in the pad margin configuretions?
    This is a common error that I have...I always use the same layout (4x8) and I always have to change the pad margin configuretions and I don`t know why

  6. Support Staff 34 Posted by Joe Connell on 19 May, 2014 09:51 PM

    Joe Connell's Avatar

    Sergio,

    Can you Attach the layout your created (the saved SBL file) here and I can take a look at it to see what may be your problem could be. It is possible your printer is not saving your settings or they are not correctly set up in your printer.

    If you are mainly have trouble each time you create a new layout, it maybe how you are creating your layout... are you using a Background image ? an overlay image? just how are you putting your layout together within the internal layout creator?

    When I get your attached SBL file I may be able to help you


    Joe Connell - SB Support

  7. 35 Posted by sergio_espinoz on 19 May, 2014 10:15 PM

    sergio_espinoz's Avatar

    I This is the way I put the image into the program. this is like copy and paste.
    I don`t know what is the difference background and overlay...
    I attach an sbl file!!
    thank you so much!!

  8. Support Staff 36 Posted by Joe Connell on 19 May, 2014 10:38 PM

    Joe Connell's Avatar

    It appears that all you did was design a Background image
    with all your txt and graphics built in to it and just added 3 photo boxes to it.

    I would have only made the background with the small Suppra logos and colors and then used the Layout Creator to add the text at the top, right and bottom along with adding the larger Graphic logo at the bottom.

    Your layout should printout correctly if your printer is set to 4X8 Center Portrait and after printing 1 sample, you may need to make a few Pad Margin adjustments. Sparkbooth software only sends the layout image to the printer and not every printer will print TO THE EDGE and that is why the Pad Margins are available to make these adjustments.
    [Note: I attached your layout image and it has been reduced to 1/2 size just to load faster here on the web]

    The Background is behind the photo boxes and an Overlay is a transparent image placed above (on top) of the entire layout ...


    Joe Connell - SB Support

  9. 37 Posted by sergio_espinoz on 19 May, 2014 10:58 PM

    sergio_espinoz's Avatar

    Yes Joe, I pay to a graphic designer to make the layout *.jpg. She works with corel, and I only put the photos.
    The files are always in the same size, but every time I change the layout, I have to modificate the pad margin.
    well, thanks for your time
    PD: Can you say me what is animated GIF??

  10. Support Staff 38 Posted by Joe Connell on 19 May, 2014 11:58 PM

    Joe Connell's Avatar

    You paying someone to create your background ...
    this is something that you would be able to do and it may even be in the correct size that is needed for the layout 4X8... Yes, they do nice work, but you might be able to do it.
    The gif is a animation created by the 3 or 4 photos that are in a layout. The software can make a gif (like a slideshow animation of the photos) and you can save them to be used to give to the customer with the photos on a disc..
    [see sample below]


    Joe Connell - SB Support

  11. 39 Posted by sergio_espinoz on 20 May, 2014 02:12 PM

    sergio_espinoz's Avatar

    jajaja, nice to meet you Joe!!nice photo!!
    I can´t open the file, but it´s doesn´t matter. I understand how it work.
    I´m able to do the background but she works very fine and she´s cheap!!
    I´m not able to change the sparkbooth link in the facebook album (photos), but I´m working on it!!
    Thank you for everything!!
    have a nice day!!

  12. John closed this discussion on 03 Jun, 2014 02:59 PM.

  13. sergio_espinoz re-opened this discussion on 16 Aug, 2014 07:29 PM

  14. 40 Posted by sergio_espinoz on 16 Aug, 2014 07:29 PM

    sergio_espinoz's Avatar

    Hello Joe, I`m just reset an activation, but I didn`t recived any mail from sparkboth. Can you say me if every think is ok.

    Thank you!

  15. Support Staff 41 Posted by John on 16 Aug, 2014 11:15 PM

    John's Avatar

    Resetting does not send an email. Only activation does.

  16. Support Staff 42 Posted by John on 16 Aug, 2014 11:19 PM

    John's Avatar

    I do see an activation on your license at 12:26pm today. Did the software
    not activate for you?

  17. Support Staff 43 Posted by John on 16 Aug, 2014 11:21 PM

    John's Avatar

    I also see that the email server sent you an activation email at the same
    time. It was sent to [email blocked]

  18. 44 Posted by sergio_espinoz on 17 Aug, 2014 01:48 AM

    sergio_espinoz's Avatar

    It´s ok, thank you

  19. John closed this discussion on 31 Aug, 2014 04:44 PM.

  20. sergio_espinoz re-opened this discussion on 12 Jan, 2015 06:42 PM

  21. 45 Posted by sergio_espinoz on 12 Jan, 2015 06:42 PM

    sergio_espinoz's Avatar

    Hello Joe. I want to know if I have some activations or I have to purchase. Thank you!

  22. Support Staff 46 Posted by John on 12 Jan, 2015 06:49 PM

    John's Avatar

    Just go to http://sparkbooth.com/license to have your license key info
    emailed to you. You never lose activations, since you can just reset them
    when you run out. See
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-activations

  23. John closed this discussion on 25 Jan, 2015 05:08 PM.

  24. sergio_espinoz re-opened this discussion on 23 Jan, 2016 06:09 PM

  25. 47 Posted by sergio_espinoz on 23 Jan, 2016 06:09 PM

    sergio_espinoz's Avatar

    Hello, I´ve desactived an installation but I´don recibe the e mail. can you say me how many acivations I have?

  26. Support Staff 48 Posted by Jorge Oliva on 23 Jan, 2016 06:42 PM

    Jorge Oliva's Avatar

    para activar usa tu clave original o puedes recetiar todas las clave para que empieze el 1 asi te quedan dos mas http://help.sparkbooth.com/kb/activating-and-licensing/resetting-activations

  27. Support Staff 49 Posted by John on 23 Jan, 2016 07:01 PM

    John's Avatar

    That information is only emailed when you activate - not when you
    deactivate. But you can always just go to http://sparkbooth.com/license to
    have that information sent to you.

  28. John closed this discussion on 03 Feb, 2016 12:27 AM.

  29. sergio_espinoz re-opened this discussion on 05 Jan, 2022 11:18 AM

  30. 50 Posted by sergio_espinoz on 05 Jan, 2022 11:18 AM

    sergio_espinoz's Avatar

    ________________________________
    Hola Jorge, anoche pague para actualizarme a sp 7 pero no me llego el nuevo codigo para habilitar el programa, espero puedas ayudarme

  31. Support Staff 51 Posted by John on 05 Jan, 2022 12:41 PM

    John's Avatar

    I just resent the license email to you.
    You can have it emailed to yourself anytime. See
    http://help.sparkbooth.com/kb/activating-and-licensing/recover-license-key-2

  32. 52 Posted by sergio_espinoz on 05 Jan, 2022 12:50 PM

    sergio_espinoz's Avatar

    [cid:82ad47a0-b87f-4117-bcbc-d8e51593bb7f]

    ________________________________
    De: John <[email blocked]>
    Enviado: miércoles, 5 de enero de 2022 09:41
    Para: [email blocked] <[email blocked]>
    Asunto: Re: question [Sparkbooth Questions #24143]

  33. Support Staff 53 Posted by John on 05 Jan, 2022 01:01 PM

    John's Avatar

    It means in the past you marked one of our emails as spam. So the email
    service blocked me from sending you any emails. I will have to contact the
    email service to unblock you. This might take a day to fix. In the future,
    please do not mark our emails as spam

  34. Support Staff 54 Posted by John on 05 Jan, 2022 01:24 PM

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    The email service cleared the spam block and I resent you the license again

  35. 55 Posted by sergio_espinoz on 12 Jan, 2022 07:43 PM

    sergio_espinoz's Avatar

    thank you, every think work ok

    ________________________________
    De: John <[email blocked]>
    Enviado: miércoles, 5 de enero de 2022 10:24
    Para: [email blocked] <[email blocked]>
    Asunto: Re: question [Sparkbooth Questions #24143]

  36. John closed this discussion on 29 Jan, 2022 07:46 PM.

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