Sparkbooth 2.6.7b e-mail bug

jcastro89's Avatar

jcastro89

03 Jan, 2012 05:25 PM

Hi John,

I was operating Sparkbooth this weekend and I ran into a strange e-mail bug that would not allow an appropriate address to be saved. I'm only using the "Prompt for" e-mail setting. The strange thing is that I tend to have a lot of the same people take photos over and over and when they are not consecutively shot I'll ask them to input their e-mail again. Sometimes it took and on occasion it wouldn't. This only happened a couple of times during the event and I was unable to duplicate the problem. It wasn't a huge problem, but I just figured I'd let ya know. Thanks for a great software!

Jess

  1. Support Staff 1 Posted by John Wu on 03 Jan, 2012 11:08 PM

    John Wu's Avatar

    Do you know what email they entered? There is an email validation which
    will prevent guests from submitting invalid emails. Or if they press
    Cancel, the email won't be submitted.

  2. 2 Posted by jcastro89 on 04 Jan, 2012 03:46 AM

    jcastro89's Avatar

    The customers entered a valid e-mail address. Once the program took the address and once it didn't. It was the same address. I have seen it take take misspelled addresses too, like @gmnail.com that was entered or @homail.com.

  3. Support Staff 3 Posted by John Wu on 04 Jan, 2012 03:47 PM

    John Wu's Avatar

    By valid, I meant it follow the pattern of [email blocked]. If the email
    was mis-spelled, it still follows the correct pattern. An invalid email
    would be if it is missing the @ symbol or the has invalid email characters,
    or is missing a . in the domain portion.

    I'll take a look to see if I can duplicate it.

  4. 4 Posted by jcastro89 on 04 Jan, 2012 04:22 PM

    jcastro89's Avatar

    I remembered something about one particular e-mail address that Sparkbooth wasn't taking it looked something like this [email blocked].

  5. Support Staff 5 Posted by John Wu on 04 Jan, 2012 08:46 PM

    John Wu's Avatar

    Just tried that email and it submitted. Also tried going through 10 photo
    session and every email was saved. If you can think of anything else that
    would help reproduce the problem, please let me know.

  6. 6 Posted by jcastro89 on 04 Feb, 2012 01:08 PM

    jcastro89's Avatar

    I figured out what the issue was it seems that people were adding in a space before the typed in their email address. So, the email looked fine to me because I did not notice there was a space before the first letter.

  7. John Wu closed this discussion on 27 Feb, 2012 01:20 AM.

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