Video jumping around

tubguy's Avatar


09 Dec, 2011 09:59 PM

John, what would cause the onscreen video to be jumpy?

  1. Support Staff 1 Posted by John Wu on 09 Dec, 2011 11:42 PM

    John Wu's Avatar

    Have you tried going into camera settings and turning down the video size
    and frame rate?

    Also check to see if there is another process on your computer that might
    be using up CPU cycles.

  2. 2 Posted by tubguy on 09 Dec, 2011 11:49 PM

    tubguy's Avatar

    Must be cpu usage thanks for quick response. I just delivered another machine.

  3. 3 Posted by tubguy on 17 Dec, 2011 01:38 AM

    tubguy's Avatar

    Ok, I had microsoft updates waiting to downloaded and installed on both machines. Once download and install complete all is well.
    John, thanks again for the quick repsonse. I have disabled automatic updates on my machines.

  4. Support Staff 4 Posted by John Wu on 17 Dec, 2011 02:01 AM

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    So are you saying that the jumping video was because of the background
    microsoft update process?

  5. 5 Posted by tubguy on 17 Dec, 2011 02:02 AM

    tubguy's Avatar

    I guess so, it went away after restart.

  6. Support Staff 6 Posted by John Wu on 17 Dec, 2011 02:04 AM

    John Wu's Avatar

    Cool. That is good to know. Thanks!

  7. 7 Posted by tubguy on 03 Feb, 2012 08:20 PM

    tubguy's Avatar

    John, noticed a little video jumping during last night's and Tuesday's events. Seems to be later during an event during heavy usage times. Is there a way for me to somehow capture i.e. a log or something of what may be happening at that time?
    Nobody seems to notice or dont care, I'm just a little ocd about it.

    Thanks for all your support and the product.

    I have some crazy ideas for new apps if you would be interested in development.


  8. Support Staff 8 Posted by John Wu on 03 Feb, 2012 08:23 PM

    John Wu's Avatar

    Not that I know of - especially if there is another process running in the
    background which could cause something like that.

    Sorry, I don't do contract work, but I am open to hearing ideas or changes
    for Sparkbooth.

  9. 9 Posted by tubguy on 03 Feb, 2012 08:26 PM

    tubguy's Avatar

    I will get one running and maybe do a gotomeeting or something to demonstrate.

  10. 10 Posted by jcastro89 on 13 Feb, 2012 04:53 PM

    jcastro89's Avatar

    Hi tubguy,

    I was able to record Sparkbooth with a program called I used it to capture sparkbooth in action for my commercial.

    I have had tearing issues with my video in my booth as well and during heavy usage times. Some of the things I've done to alleviate the issue was to place a cooling fan underneath my laptop and I have fans in my booth to help keep the booth a little cooler since I operate on Guam and it can get very hot there. I've noticed that once I let the camera cool down a bit the issues seems to go away. I also connect my camera to a USB extension cord which is connected directly to the laptop. I tried connecting the camera to a USB hub and had the tearing issues with the video and once I went directly to my laptop it went away. The reason I knew it was a camera issue was because the tearing was also visible on the prints.

    If your issue could also be because the camera is not stable. It might be possible that the people in your booth are moving around so much that it is vibrating the floor and causing your video to shake. I had that problem too when I set my booth up on a makeshift floor and I had to stabilize the floorboards to ensure that it wasn't going to interrupt the camera.

    Hope this helps,


  11. John Wu closed this discussion on 27 Feb, 2012 01:21 AM.

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