Activation code is not working

jerilyn's Avatar

jerilyn

10 Sep, 2011 10:21 PM

My activation code is not working. Just purchased today ....HELP...

  1. 1 Posted by jerilyn on 10 Sep, 2011 10:27 PM

    jerilyn's Avatar

    I have a party in 1 hour PLEASE HELP

  2. Support Staff 2 Posted by John on 10 Sep, 2011 10:48 PM

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    PayPal emailed that your reported your order as unauthorized, so your
    activation key was deactivated and your money was refunded.

    You need to call PayPal, and have them fix the order. You can refer to
    the case #PP-001-460-308-583.

  3. 3 Posted by Medina, Jerilyn on 10 Sep, 2011 10:50 PM

    Medina, Jerilyn's Avatar

    we were charged already..... aggg

  4. 4 Posted by Medina, Jerilyn on 10 Sep, 2011 11:05 PM

    Medina, Jerilyn's Avatar

    do you take another form of payment I can give you? so i can use tonight since pay pay is down

  5. Support Staff 5 Posted by John on 10 Sep, 2011 11:16 PM

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    Sorry, I don't. You need to call PayPal and have them resolve your
    dispute. The license key won't be reactivated until they resolve the
    dispute.

  6. Support Staff 6 Posted by John on 10 Sep, 2011 11:52 PM

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    I see you closed the dispute, and repurchased another license key. So
    I refunded the amount of the disputed transaction.

  7. John closed this discussion on 10 Sep, 2011 11:52 PM.

  8. Medina, Jerilyn re-opened this discussion on 12 Sep, 2011 02:00 PM

  9. 7 Posted by Medina, Jerilyn on 12 Sep, 2011 02:00 PM

    Medina, Jerilyn's Avatar

    John
    Thank you for your time. Paypay instructed me to purchase another license to avoid problems. We had a great party and it is great software. I have shared your site to over 500 guest and your affordable price makes it easy to access. THANKS!

  10. John closed this discussion on 25 Sep, 2011 05:43 PM.

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