Unable to Update from Installed Version 2.5.0 to 2.5.3

Marisse's Avatar


22 Aug, 2011 02:17 AM

Hi! My installed version is 2.5.0 and I'm prompted to update it to 2.5.3 when I open the program. However, I tried this several times but the update always fails. I have attached the photo of what it looks like. Can I get help on this? Thanks a lot!

  1. Support Staff 1 Posted by John Wu on 22 Aug, 2011 02:39 AM

    John Wu's Avatar

    Thanks for the screenshot. That error could mean your internet
    connection was interrupted. Can you try downloading it directly from:


    And then double-click on the file to apply the update.

  2. Support Staff 2 Posted by John Wu on 22 Aug, 2011 02:44 AM

    John Wu's Avatar

    Oops, wrong url. You have Sparkbooth PE, so you can download it from


  3. John Wu closed this discussion on 26 Sep, 2011 02:32 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac