tag:help.sparkbooth.com,2010-04-06:/discussions/questions/1439-sparkbooth-splashSparkbooth: Discussion 2018-10-18T22:15:43Ztag:help.sparkbooth.com,2010-04-06:Comment/93528292011-08-17T03:04:48Z2011-08-17T03:04:48ZSparkbooth splash <div><p>I don't know what is happening. Can I do a remote into your
computer<br>
and take a look?</p>
<p>I am available anytime after between 12p to 1:30p, or 6p to 9p
Pacific<br>
time Monday through Friday, or 11a to 5p Saturday. Please email me
at<br>
<a href="mailto:john@sparkbooth.com">john@sparkbooth.com</a> ahead
of time to schedule.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/93528292011-08-17T03:51:22Z2011-08-17T03:51:23ZSparkbooth splash <div><p>great that might help</p>
<p>however i may have solved it, ill let you know if this is a
solution and contact you again if i need the remote support</p>
<p>thank you very much</p></div>Jody Browntag:help.sparkbooth.com,2010-04-06:Comment/93528292011-08-17T04:03:15Z2011-08-17T04:03:16ZSparkbooth splash <div><p>i have logged into the admin account and it says trial expired
however i paid for the software and has been working for 6
months</p>
<p>i went to buy and logged in with previous details it says i have
to pay $200 for the license ? i have paid the $59 has something
changed ie with the party and normal ?</p></div>Jody Browntag:help.sparkbooth.com,2010-04-06:Comment/93528292011-08-17T04:26:23Z2011-08-17T04:26:24ZSparkbooth splash <div><p>ok ignore above thats sorted now, still has a problem i will
soldier on and if i need remote support ill contact you sorry for
all the posts</p></div>Jody Browntag:help.sparkbooth.com,2010-04-06:Comment/93528292011-08-17T04:27:27Z2011-08-17T04:27:27ZSparkbooth splash <div><p>How did you fix it?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/93528292011-08-17T04:28:41Z2011-08-17T04:28:41ZSparkbooth splash <div><p>It should have just activated the software after you logged it.
It<br>
won't charge you $200. Can you send me a screenshot or the web
page<br>
after you sign in?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/93528292011-08-17T05:43:00Z2011-08-17T05:43:01ZSparkbooth splash <div><p>your right i for some reason logged in with incorrect adobe
account im all activated now</p>
<p>can i just ask one thing is it normal for the settings screen to
pop up when the program starts, now the splash screen has gone but
the settings window pops up at the license page ?</p></div>Jody Browntag:help.sparkbooth.com,2010-04-06:Comment/93528292011-08-20T06:45:56Z2011-08-20T06:45:56ZSparkbooth splash <div><p>Yes, the settings dialog will pop up on start if you are in
trial mode.</p>
<p>I have attached a fix for the splash screen - it was related
to<br>
SmugMug not automatically signing in.</p>
<p>Install SparkboothPE_v2.5.3f.air if you need to activate
Sparkbooth PE</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/93528292011-08-20T06:52:05Z2011-08-20T06:52:05ZSparkbooth splash <div><p>Wow</p>
<p>John, Thank you for the awesome support.</p>
<p>I will give it a try on Monday. Thank you again</p></div>Jody