Sparkbooth splash

Jody Brown's Avatar

Jody Brown

17 Aug, 2011 01:56 AM

Hi
I am currently running Sparkbooth PE 2.5.3

The computer is set to run sparkbooth on start up to go straight to full screen, this works well however the problem i have (and has been from first installing) is the splash screen for sparkbooth comes up saying loading, the program still functions behind it but it just stays there
If i exit the program and restart it will sometimes fix the problem and the splash screen goes away. but sometimes i have to repeat a few times.
Another issue is i want photos to upload to smug mug which works great, however unless i go into options and click log in it wont and just saves local. Is there a way to auto log-in ? again i want to take away the hassle for other users.

any help would be appreciated

thankyou

  1. Support Staff 1 Posted by John Wu on 17 Aug, 2011 03:04 AM

    John Wu's Avatar

    I don't know what is happening. Can I do a remote into your computer
    and take a look?

    I am available anytime after between 12p to 1:30p, or 6p to 9p Pacific
    time Monday through Friday, or 11a to 5p Saturday. Please email me at
    [email blocked] ahead of time to schedule.

  2. 2 Posted by Jody Brown on 17 Aug, 2011 03:51 AM

    Jody Brown's Avatar

    great that might help

    however i may have solved it, ill let you know if this is a solution and contact you again if i need the remote support

    thank you very much

  3. 3 Posted by Jody Brown on 17 Aug, 2011 04:03 AM

    Jody Brown's Avatar

    i have logged into the admin account and it says trial expired however i paid for the software and has been working for 6 months

    i went to buy and logged in with previous details it says i have to pay $200 for the license ? i have paid the $59 has something changed ie with the party and normal ?

  4. 4 Posted by Jody Brown on 17 Aug, 2011 04:26 AM

    Jody Brown's Avatar

    ok ignore above thats sorted now, still has a problem i will soldier on and if i need remote support ill contact you sorry for all the posts

  5. Support Staff 5 Posted by John Wu on 17 Aug, 2011 04:27 AM

    John Wu's Avatar

    How did you fix it?

  6. Support Staff 6 Posted by John Wu on 17 Aug, 2011 04:28 AM

    John Wu's Avatar

    It should have just activated the software after you logged it. It
    won't charge you $200. Can you send me a screenshot or the web page
    after you sign in?

  7. 7 Posted by Jody Brown on 17 Aug, 2011 05:43 AM

    Jody Brown's Avatar

    your right i for some reason logged in with incorrect adobe account im all activated now

    can i just ask one thing is it normal for the settings screen to pop up when the program starts, now the splash screen has gone but the settings window pops up at the license page ?

  8. Support Staff 8 Posted by John Wu on 20 Aug, 2011 06:45 AM

    John Wu's Avatar

    Yes, the settings dialog will pop up on start if you are in trial mode.

    I have attached a fix for the splash screen - it was related to
    SmugMug not automatically signing in.

    Install SparkboothPE_v2.5.3f.air if you need to activate Sparkbooth PE

  9. 9 Posted by Jody on 20 Aug, 2011 06:52 AM

    Jody's Avatar

    Wow

    John, Thank you for the awesome support.

    I will give it a try on Monday. Thank you again

  10. John Wu closed this discussion on 26 Sep, 2011 01:19 AM.

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