How To Install On Another Computer

Annaliese's Avatar

Annaliese

12 Aug, 2011 08:54 PM

Hello, I already purchased Sparkbooth, I just want to use it on a different computer, how can I do that? Also, can I have it installed on two computers at the same time?

Thanks!

  1. Support Staff 1 Posted by John Wu on 12 Aug, 2011 09:18 PM

    John Wu's Avatar

    Yes, you can do that and install on 2 computers at the same time. See
    this page for instructions

    http://help.sparkbooth.com/kb/purchasing-and-activating/activating-...

  2. 2 Posted by Annaliese Files on 12 Aug, 2011 09:36 PM

    Annaliese Files's Avatar

    When I do this I am redirected to purchase again, for $200.  ?

  3. Support Staff 3 Posted by John Wu on 12 Aug, 2011 09:53 PM

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    Did you sign into your account? It should recognize you already
    purchased, and activate the software.

  4. 4 Posted by Jason on 13 Aug, 2011 09:29 PM

    Jason's Avatar

    I am having the same problem. Trying to install software on another pc and it prompts me for payment of an additoonal $200. Please help.

  5. Support Staff 5 Posted by John Wu on 13 Aug, 2011 09:54 PM

    John Wu's Avatar

    Did you purchase regular Sparkbooth or Sparkbooth PE? You need to
    install and reactivate the version that you purchased. See

    http://help.sparkbooth.com/kb/purchasing-and-activating/reactivation-is-not-recognizing-previous-purchase

  6. John Wu closed this discussion on 26 Sep, 2011 02:32 PM.

  7. Annaliese Files re-opened this discussion on 07 Oct, 2011 05:25 PM

  8. 6 Posted by Annaliese Files on 07 Oct, 2011 05:25 PM

    Annaliese Files's Avatar

    Hi

    I purchased and installed the same edition, still it doesn't recognize me? It is active on my old computer? I have record of the purchase?

  9. Support Staff 7 Posted by John Wu on 07 Oct, 2011 05:38 PM

    John Wu's Avatar

    Can you forward me your purchase email?

  10. Support Staff 8 Posted by John Wu on 07 Oct, 2011 05:54 PM

    John Wu's Avatar

    Please forward your purchase email to [email blocked], and I will take
    care of this right away.

  11. John Wu closed this discussion on 07 Oct, 2011 09:57 PM.

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