Can't Find My Pictures

Adrian's Avatar

Adrian

11 Aug, 2011 06:29 AM

Hi,

Recently we downloaded your software to use at my son's wedding. It was a huge success and the photo booth we setup was packed all night. The day after the wedding, we were looking at the photos and all were fantastic. A week later, I tried getting to the picture folder and could no longer find it.

I've search my entire computer to no avail. I figured I'll look at the directory where Sparkbooth is saving the files; it tells me I need my activation code again. I can't figure it out. The computer was not used between the day we looked at the photos and the day I tried to find them again, so they couldn't have been deleted.

Are the images being held in a hidden folder unless I have my activation code in place? Help!

Adrian

  1. Support Staff 1 Posted by John Wu on 11 Aug, 2011 02:00 PM

    John Wu's Avatar

    Hi,

    If you need to re-activate Sparkbooth, here are instructions:

    http://help.sparkbooth.com/kb/purchasing-and-activating/activating-sparkbooth-on-different-computer-or-reinstalling-on-same-computer

    There is no activaiton code, you simply click the Buy button and sign
    into your Adobe account.

    By default, photos are saved in your sparkbooth folder under your
    Documents folder. There are no hidden folders.

    -John

  2. John Wu closed this discussion on 26 Sep, 2011 02:32 PM.

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