tag:help.sparkbooth.com,2010-04-06:/discussions/questions/1129-background-not-printing-at-the-topSparkbooth: Discussion 2018-10-18T22:15:41Ztag:help.sparkbooth.com,2010-04-06:Comment/76499792011-06-04T13:02:03Z2011-06-04T13:02:04ZBackground not printing at the top<div><p>I designed a custom background and applied it to the templet.
When I print the photos the background fails to show above the
photos. It shows in a preview, but fails to print that way. I am
using an Epson PictureMate Charm. Thank you for any help you can
provide</p></div>Granttag:help.sparkbooth.com,2010-04-06:Comment/76499792011-06-04T14:40:54Z2011-06-04T14:40:54ZBackground not printing at the top<div><p>So the image you attached is correct? Can you scan a print so I
can see the<br>
difference?</p>
<p>On Sat, Jun 4, 2011 at 6:04 AM, Grant <<br>
<a href=
"mailto:tender+d09b559274d22e973335125c84f0c04eb16c46b4c@tenderapp.com">
tender+d09b559274d22e973335125c84f0c04eb16c46b4c@tenderapp.com</a>>
wrote:</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/76499792011-06-04T14:54:26Z2011-06-04T14:54:26ZBackground not printing at the top<div><p>Here you go. Thanks</p>
<p>Grant</p></div>Grant Walkertag:help.sparkbooth.com,2010-04-06:Comment/76499792011-06-04T14:58:15Z2011-06-04T14:58:15ZBackground not printing at the top<div><p>So the custom background is printing, but top of the photo is
getting cut<br>
off?</p>
<p>On Sat, Jun 4, 2011 at 7:54 AM, Grant Walker <<br>
<a href=
"mailto:tender+d09b559274d22e973335125c84f0c04eb16c46b4c@tenderapp.com">
tender+d09b559274d22e973335125c84f0c04eb16c46b4c@tenderapp.com</a>>
wrote:</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/76499792011-06-04T15:11:35Z2011-06-04T15:11:35ZBackground not printing at the top<div><p>Yeah, but when I look at the print preview it looks like it
should.</p>
<p>Grant Walker<br>
240-285-6286</p></div>Grant Walkertag:help.sparkbooth.com,2010-04-06:Comment/76499792011-06-04T18:59:31Z2011-06-04T18:59:31ZBackground not printing at the top<div><p>So what it looks like is there is a misalignment of the paper.
Somethings to<br>
check:</p>
<ol>
<li>See if the photo paper is in the printer upside down. Most
photo paper<br>
has a rough side that printer uses to pull it in. If it is upside
down, the<br>
paper will slip when being pulled in, so you end up with the top
being cut<br>
off in the print.</li>
<li>Also check the printer setup dialog. In Sparkbooth, Press F1 to
display<br>
the settings, select the Options tab, and select Printing in the
list. Now<br>
press the Setup button to display the printer setup, see if there
are any<br>
settings like paper or margin you can use to adjust the paper. Also
press<br>
the Test button to display the Print setup dialog and look for
those<br>
settings too.</li>
<li>Finally, you can pad the top margin in the printer settings
in<br>
Sparkbooth. At the bottom of the printing panel are margin
controls. Try<br>
setting top to 10 to push the top of the print down.</li>
</ol>
<p>Hope that helps.</p>
<p>On Sat, Jun 4, 2011 at 8:11 AM, Grant Walker <<br>
<a href=
"mailto:tender+d09b559274d22e973335125c84f0c04eb16c46b4c@tenderapp.com">
tender+d09b559274d22e973335125c84f0c04eb16c46b4c@tenderapp.com</a>>
wrote:</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/76499792011-09-22T21:36:41Z2011-09-22T21:36:42ZBackground not printing at the top<div><p>Well I tried all these steps and none of them fix the problem. I
am about a month out from the wedding and really frustrated.
Preview shows it perfectly and printing always cuts it off. I have
an email into epson. I tried doing a custom paper size and the
charm doesnt really support it, so it turned out even worse. I was
keep this updated.</p></div>Granttag:help.sparkbooth.com,2010-04-06:Comment/76499792011-09-23T03:03:51Z2011-09-23T03:03:52ZBackground not printing at the top<div><p>Grant,<br>
It appears you have your printer set to borderless since your
background extends to the edge of the sheet. However, I am sure you
are aware that your background will not extend to the edge of the
sheet in regular print mode.</p></div>Brian