Submitted the wrong account email
I have finished my acount payment.But I found the email address I submitted is wrong.My email is [email blocked] I submitted the email is [email blocked]. I cant received my license key email.Can I get a refund?
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Support Staff 1 Posted by Jorge Oliva on 25 Sep, 2023 11:46 AM
We need to wait for John to log in and correct the email to resend the license key. please be patient.
Support Staff 2 Posted by Jorge Oliva on 25 Sep, 2023 12:08 PM
Wait we just checked your license and you activated it already. Why are you saying I cant receive my license key email?
Support Staff 3 Posted by Jorge Oliva on 25 Sep, 2023 12:12 PM
We will need to look into this mess. please be patient
4 Posted by Choi Darryl on 25 Sep, 2023 12:20 PM
I bought it twice. First time I submitted wrong email,but I finish the payment.
Then I use the right email buy it again.
I can receive license key after I finish the right email payment.But the incorrect one cant receive.
Incorrect：[email blocked]
Correct: [email blocked]
________________________________
发件人: Jorge Oliva <[email blocked]>
发送时间: 2023年9月25日 20:12
收件人: [email blocked] <[email blocked]>
主题: Re: Submitted the wrong account email [Sparkbooth Questions #108720]
Support Staff 5 Posted by Joe Connell on 25 Sep, 2023 12:26 PM
Hello Darryl,
We see you re-purchased and you are requesting
a Refund for the purchase you made with the wrong email Hotmai
- John will log in and reply soon.
Support Staff 6 Posted by John on 25 Sep, 2023 02:52 PM
I refunded the purchase minus the Stripe fee you made under the bad email
address [email blocked]
John closed this discussion on 10 Oct, 2023 03:00 PM.