CONFIGURE SMS via Twilio or TELNYX

Shina Madison's Avatar

Shina Madison

08 Sep, 2023 02:16 PM

My booth has recently stopped sending text messages. As I did troubleshooting through Twilio I discovered they changed some policy in August and I needed to verify my brand or something. I have went through their steps with no success. So I tried using a TELNYX account and I am not good at programming so its confusing.

What does everyone use to send their text messages and HOW did you configure your system?

PLEASE HELP I HAVE 3 EVENTS TODAY AND TOMORROW!

Shina Madison
[email blocked]
757.348.5405

  1. Support Staff 1 Posted by Jorge Oliva on 08 Sep, 2023 02:24 PM

    Jorge Oliva's Avatar

    We know that Twilio is having many issues that we can't control. Have you contacted Telnyx or signed into the website to see if they require business verification like Twilio? There are new regulations that require these services to verify the users of the services

  2. Support Staff 2 Posted by John on 08 Sep, 2023 02:25 PM

    John's Avatar

    All SMS/MMS service providers are now required to verify business that use
    their service
    https://support.telnyx.com/en/articles/3679260-frequently-asked-questions-about-10dlc
    You need to go through the verification process with them

    >

  3. Support Staff 3 Posted by John on 08 Sep, 2023 02:33 PM

    John's Avatar

    I found their instructions for applying for verification
    https://developers.telnyx.com/docs/v2/messaging/10dlc/resources/quickstart/

  4. John closed this discussion on 28 Sep, 2023 06:41 PM.

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