paul ritchie's Avatar

paul ritchie

27 Mar, 2023 03:26 PM

get onto frame screen- click mouse and usually it just hangs on black screen instead of counting down3 2 1

  1. Support Staff 1 Posted by Jorge Oliva on 27 Mar, 2023 03:31 PM

    Jorge Oliva's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    Or see

  2. 2 Posted by Paul Ritchie on 28 Mar, 2023 09:25 AM

    Paul Ritchie's Avatar

    since doing an update, when in frame screen I have a problem with the count
    down (3-2-1)
    click the mouse or touch screen to take photo and the countdown 3-2-1
    does not happen-n the screen goes black and freezes.

    Also i cannot get the backgrounds on screen any more

  3. Support Staff 3 Posted by Jorge Oliva on 28 Mar, 2023 01:39 PM

    Jorge Oliva's Avatar

    We are going to need the support request

  4. Support Staff 4 Posted by Jorge Oliva on 28 Mar, 2023 02:29 PM

    Jorge Oliva's Avatar

    Plus please send the support request from the computer you're having issues with.

  5. John closed this discussion on 18 Apr, 2023 01:53 PM.

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