Program keeps crashing
Hello,
I have version 6.0, The program keeps crashing, and I purchased the license on June 3, 2018.
I have a key.
Also, in my receipt it states there are 0 of 3 activations left.
Can you please help?
Regards,
Chris
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Support Staff 1 Posted by Jorge Oliva on 07 Feb, 2023 01:48 AM
To see what's causing the crash we need a support request. http://help.sparkbooth.com/kb/how-to/sending-support-requests
You have 0 activations left You can reset the activation count on your license key when you run out of activations. You never run out of activations.
http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...
2 Posted by Chris K on 07 Feb, 2023 02:30 AM
Hello,
The program will open to the camera for about 4-5 seconds, then the whole
program will shut down.
I downloaded version 7.0 successfully. But I inputted my key, and a screen
popped up stating that I had an improper key/invalid key.
Please help.
Chris
Support Staff 3 Posted by John on 07 Feb, 2023 02:58 AM
You have a Sparkbooth 6 license key which will only activate Sparkbooth 6,
which you can download at http://sparkbooth.com/download-archive
Your license key will not activate the current version 7 unless you upgrade
the license key. If you want to upgrade, go to http://sparkbooth.com/upgrade
As for the shutdown, send your log by holding down shift-ctrl-9 from
Sparkbooth's main screen?
Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests
4 Posted by Chris K on 07 Feb, 2023 03:06 AM
Hello,
Sparkbooth will not stay on long enough for a page to download.
It boots up, then shuts down in 4 seconds. No screen shows up.
Chris
Support Staff 5 Posted by John on 07 Feb, 2023 04:02 AM
Try resetting the settings back to default. See
http://help.sparkbooth.com/kb/how-to/reset-settings-to-default
6 Posted by Chris K on 07 Feb, 2023 04:21 AM
Thank you.
It appears that the Program Reset did the job.
Thank you for your help.
Regards,
Chris Kerrigan
John closed this discussion on 27 Mar, 2023 02:27 PM.