Program keeps crashing

Chris's Avatar


07 Feb, 2023 01:38 AM


I have version 6.0, The program keeps crashing, and I purchased the license on June 3, 2018.
I have a key.
Also, in my receipt it states there are 0 of 3 activations left.

Can you please help?


  1. Support Staff 1 Posted by Jorge Oliva on 07 Feb, 2023 01:48 AM

    Jorge Oliva's Avatar

    To see what's causing the crash we need a support request.
    You have 0 activations left You can reset the activation count on your license key when you run out of activations. You never run out of activations.

  2. 2 Posted by Chris K on 07 Feb, 2023 02:30 AM

    Chris K's Avatar


    The program will open to the camera for about 4-5 seconds, then the whole
    program will shut down.

    I downloaded version 7.0 successfully. But I inputted my key, and a screen
    popped up stating that I had an improper key/invalid key.

    Please help.

  3. Support Staff 3 Posted by John on 07 Feb, 2023 02:58 AM

    John's Avatar

    You have a Sparkbooth 6 license key which will only activate Sparkbooth 6,
    which you can download at
    Your license key will not activate the current version 7 unless you upgrade
    the license key. If you want to upgrade, go to
    As for the shutdown, send your log by holding down shift-ctrl-9 from
    Sparkbooth's main screen?
    Or see

  4. 4 Posted by Chris K on 07 Feb, 2023 03:06 AM

    Chris K's Avatar


    Sparkbooth will not stay on long enough for a page to download.
    It boots up, then shuts down in 4 seconds. No screen shows up.


  5. Support Staff 5 Posted by John on 07 Feb, 2023 04:02 AM

    John's Avatar

    Try resetting the settings back to default. See

  6. 6 Posted by Chris K on 07 Feb, 2023 04:21 AM

    Chris K's Avatar

    Thank you.
    It appears that the Program Reset did the job.

    Thank you for your help.

    Chris Kerrigan

  7. John closed this discussion on 27 Mar, 2023 02:27 PM.

Discussions are closed to public comments.
If you need help with Sparkbooth please start a new discussion.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

28 May, 2023 12:35 PM
26 May, 2023 10:27 PM
26 May, 2023 03:12 PM
25 May, 2023 11:41 PM
25 May, 2023 01:13 PM