Twilio

Darrell's Avatar

Darrell

03 Feb, 2023 06:44 AM

I have Twilio loaded onto my booth and it works. But it only sends to my number. When I try to send to any other number it either will just not send or it will give an error saying unable to send. Can anyone assist?

  1. Support Staff 1 Posted by Joe Connell on 03 Feb, 2023 01:16 PM

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    YES< I suspect that you put YOUR number in the
    Twillio Phone format box - it should look like this...
    see attached

  2. 2 Posted by Darrell on 03 Feb, 2023 02:29 PM

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    Thanks for the reply. I do have the settings setup correctly but I'm still having that problem.

  3. 3 Posted by darrell dotson on 03 Feb, 2023 02:33 PM

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    Thank you for the reply. I do have my settings set up correctly as you can see in the picture. Am I missing something? 

    Sent from Yahoo Mail for iPhone

    On Friday, February 3, 2023, 7:16 AM, Joe Connell <[email blocked]> wrote:

     #yiv4915915223 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv4915915223 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  4. Support Staff 4 Posted by Jorge Oliva on 03 Feb, 2023 02:45 PM

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    Just a thought your second phone number does not look the same as the first one there is a 1 in front of the number but I don't have much experience in this matter maybe joe can look into it

  5. Support Staff 5 Posted by John on 03 Feb, 2023 02:50 PM

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    Did you purchase that number from Twilio?

  6. 6 Posted by Darrell on 03 Feb, 2023 03:48 PM

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    Yes I did

  7. Support Staff 7 Posted by John on 03 Feb, 2023 04:17 PM

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    Can you include the sparkbooth-uploads.txt file from your Documents folder?

  8. 8 Posted by Darrell on 03 Feb, 2023 05:05 PM

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    See attached

  9. 9 Posted by Darrell on 03 Feb, 2023 05:17 PM

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    See attached

  10. Support Staff 10 Posted by John on 03 Feb, 2023 06:04 PM

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    Can you also send your log by holding down shift-ctrl-9 from Sparkbooth's
    main screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  11. 11 Posted by Darrell on 03 Feb, 2023 09:06 PM

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    I submitted a request for support. Is that that was needed?

  12. Support Staff 12 Posted by John on 03 Feb, 2023 09:13 PM

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    I do not see any errors in the log. Did you check the twilio logs by going
    into their website?

  13. 13 Posted by Darrell on 03 Feb, 2023 09:16 PM

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    Im sorry im not sure what you mean?

  14. Support Staff 14 Posted by John on 03 Feb, 2023 09:28 PM

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    Go to twilio.com and sign into your account. There is a page that shows
    what happened to each message

  15. 15 Posted by Darrell on 03 Feb, 2023 09:55 PM

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    The page only shows what I've sent to myself because those are the only messages that went through. When I send to any other number I get this screen.

  16. 16 Posted by Darrell on 03 Feb, 2023 10:01 PM

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  17. Support Staff 17 Posted by John on 04 Feb, 2023 01:28 AM

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    What number are you trying to send to? Can you record a video showing us
    what you are doing?

  18. 18 Posted by darrell dotson on 04 Feb, 2023 01:55 AM

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    See attached. I did not want to put my phone number out there. But the first number is my actual number. Any time I use anyone else's I get an error or it just doesn't go through and it doesn't give an error. 

    Sent from Yahoo Mail for iPhone

    On Friday, February 3, 2023, 7:28 PM, John <[email blocked]> wrote:

     #yiv3829602204 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv3829602204 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  19. 19 Posted by Darrell on 04 Feb, 2023 02:59 AM

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    Hopefully someone can help. This is really frustrating. Not sure how to fix this.

  20. Support Staff 20 Posted by John on 04 Feb, 2023 03:29 AM

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    You can also update to 7.1. you are on 7.0

  21. Support Staff 21 Posted by John on 04 Feb, 2023 03:39 AM

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    I also just tried 1-713-922-4313 using my Twilio account and it worked
    fine. You might want to contact Twilio to find out if there is some
    limitation with the Twilio number you are using

  22. 22 Posted by darrell dotson on 04 Feb, 2023 03:45 AM

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    Updated it. Tried again and now its saying this. Have you seen this message before? Seems like something to do with Twilio itself. 

    Sent from Yahoo Mail for iPhone

    On Friday, February 3, 2023, 9:39 PM, John <[email blocked]> wrote:

    #yiv0118860132 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv0118860132 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  23. Support Staff 23 Posted by John on 04 Feb, 2023 03:48 AM

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    Nothing was attached

  24. 24 Posted by darrell dotson on 04 Feb, 2023 03:58 AM

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    Sent from Yahoo Mail for iPhone

    On Friday, February 3, 2023, 9:48 PM, John <[email blocked]> wrote:

     #yiv3321808291 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv3321808291 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  25. 25 Posted by darrell dotson on 04 Feb, 2023 04:10 AM

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    I think I know the problem actually 

    Sent from Yahoo Mail for iPhone

    On Friday, February 3, 2023, 9:58 PM, darrell dotson <[email blocked]> wrote:

    Sent from Yahoo Mail for iPhone

    On Friday, February 3, 2023, 9:48 PM, John <[email blocked]> wrote:

     #yiv3381463166 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv3381463166 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  26. Support Staff 26 Posted by Jorge Oliva on 04 Feb, 2023 01:12 PM

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    What was the problem?

  27. 27 Posted by darrell dotson on 04 Feb, 2023 02:48 PM

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    I was still using the trial version of Twilio. On there you can only send to numbers that have verified themselves. 

    Sent from Yahoo Mail for iPhone

    On Saturday, February 4, 2023, 7:12 AM, Jorge Oliva <[email blocked]> wrote:

     #yiv9561982729 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv9561982729 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  28. John closed this discussion on 27 Mar, 2023 02:27 PM.

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