URGENT - Need activations removed

Jeremy Ellis's Avatar

Jeremy Ellis

01 Dec, 2022 01:43 AM

Hi there,

As per email sent the other day, we have a license (for the above email) and it was activated on a number of PCs which have long since been thrown out. We need to install this URGENTLY for use tomorrow and need the activations removed, so we can activate the license ASAP. Not sure if we need to revert to the version of the software from 2019 - please can you advise asap?

  1. Support Staff 1 Posted by John on 01 Dec, 2022 02:10 AM

    John's Avatar

    I can set the remaining activations to 0 so next time you activated an
    install, you can reset the license. See
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-activations

  2. 2 Posted by Jeremy Ellis on 01 Dec, 2022 02:17 AM

    Jeremy Ellis's Avatar

    Yes, please. Can you do this? Is this license workable on current version?

  3. Support Staff 3 Posted by John on 01 Dec, 2022 02:44 AM

    John's Avatar

    Done.
    You have a version 6 license, which will not activate the current version
    7. You can upgrade your license at
    https://secure.sparkbooth.com/upgrade

  4. 4 Posted by Michel on 01 Dec, 2022 01:49 PM

    Michel's Avatar

    I had 3 licences that I bought in 2021 and I bought 3 new DSL licences with Paypal paiment this morning for new installations. I did'nt receive the numbers of my new licences and I have a performance in one hour!!!
    Can you send me my new licences?

  5. Support Staff 5 Posted by Jorge Oliva on 01 Dec, 2022 01:54 PM

    Jorge Oliva's Avatar

    you have 1 license a premium 6 that you bought in Dec 01, 2019, 09:35 PM you still have 2 activations left on that license.

  6. Support Staff 6 Posted by Joe Connell on 01 Dec, 2022 01:58 PM

    Joe Connell's Avatar

    YOU have ONE license that has Three Activations

    If you recently purchased a new license and used the wrong email
    that license would be sent to the wrong email.

    John will review recent purchases and find out if that happened
    and he will correct the email and send you your new license.

  7. John closed this discussion on 16 Dec, 2022 03:30 PM.

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